Provide direct technical assistance to the client’s staff within the Tech Café
Ensure a smooth experience by delivering first-level support, guidance, and assistance for IT issues
Manage onboarding and offboarding processes
Distribute and configure new laptops and peripherals
Perform data and system migrations when remote execution is not possible
Maintain a welcoming and professional environment in the Tech Café

Requirements

Strong knowledge of Windows and macOS environments
Familiarity with common enterprise applications (Microsoft 365, VPN, collaboration tools)
Excellent diagnostic and troubleshooting skills
Good interpersonal skills and customer service orientation
Ability to work independently and manage multiple tasks in a dynamic environment

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

WindowsmacOSdiagnostic skillstroubleshooting skillsdata migrationsystem migration

Soft Skills

interpersonal skillscustomer service orientationability to work independentlytask managementdynamic environment adaptability