DSI

District Manager

DSI

full-time

Posted on:

Location Type: Hybrid

Location: Salt Lake City • Utah • United States

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Salary

💰 $100,000 per year

About the role

  • Oversee a team of Retail Support Specialist (RSS) who support AT&T customers within national retail locations.
  • Drive operational excellence and elevate customer experience.
  • Coached RSS to provide accurate information, resolve customer issues efficiently.
  • Ensure consistent execution of AT&T standards across all stores.
  • Conduct regular field visits, side-by-side coaching, performance evaluations, and ongoing training.
  • Monitor customer experience trends and deploy corrective coaching or process improvements as needed.
  • Guide RSS on building strong relationships with retail staff and third-party labor.
  • Analyze performance reports to identify trends, opportunities, and areas for operational improvement.
  • Collaborate with internal teams including customer care, billing, fraud, and technical support.

Requirements

  • 3+ years of experience leading teams in retail, customer service, or wireless communications.
  • Exceptional coaching, communication, and team-development skills.
  • Strong ability to manage escalated situations with professionalism and composure.
  • Proficiency in navigating multiple systems and analyzing performance data.
  • Highly organized, detail-oriented, and capable of managing operations across several locations.
  • Ability to travel between stores throughout the district as required.
  • Ability to work flexible hours including evenings, weekends, and holidays.
  • Previous district or multi-site leadership experience.
  • Background in wireless communications, retail customer service, or technical support.
  • Experience partnering with third-party labor or working within a national retail environment.
Benefits
  • - Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment – no extended waiting period!
  • - 401k Plan with employer matching
  • - Paid vacation, personal/sick days, and bereavement time
  • - Employee Profit Sharing Program
  • - 50% AT&T wireless discount
  • - Paid training
  • - Advancement opportunities, we prefer to promote from within!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
performance analysisoperational improvementcoachingcustomer issue resolutiondata analysisteam leadershipmulti-site managementretail operations
Soft skills
communicationteam developmentprofessionalismcomposureorganizational skillsdetail-orientedrelationship building