Client Operations Coordinator
DS Smith
full-time
Posted on:
Location Type: Hybrid
Location: Gurugram • India
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Tech Stack
About the role
- Managing all Inbound orders from the client supply team in collaboration with the client services team, working on our bespoke procurement system dealing with RFQ’s and PO’s and billing.
- Update the order tracker list with required information to ensure production follow up & process to the job creation under our platform.
- Responsibility for job creation though the existing catalogue, matching the PO request to the estimate approval and PO confirmation to the supplier.
- Check all delivery details are correct – codes / descriptions/ quantities in accordance to the client PO request.
- Manage any specific issues in case of missing information to process the order PO to supplier with our support team.
- If needed liaise with Suppliers in order to plan ahead in regard to Deliveries – to be proactive (rather than reactive to situations) & Report and manage any Inbound problems (i.e. delays / delivery failures)
- Assist Client service team members to ensure KPIs are followed and up to date though the housekeeping dashboard report.
- Process and finalized client billings and supplier invoicing for your category within each months.
Requirements
- Fluent English, spoken and written alongside language skills for this region.
- Order processing and billing experience, managing end to end processes
- Significant experience in an administrative or procurement role.
- Excellent Microsoft Excel skills
- Knowledge of any ERP is desirable
Benefits
- Hybrid Working
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
order processingbillingprocurementadministrative skillsMicrosoft ExcelERP knowledge
Soft Skills
communicationcollaborationproblem-solvingproactive approachattention to detail