DS Smith

Account Manager

DS Smith

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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About the role

  • Lead, develop, win and maintain business with customer accounts, achieving Sales KPI’s & Account Plan targets
  • Implement the account management strategy and influence the overall strategic direction of account(s)
  • Manage the account plan, monitor progress against the agreed targets and objectives, and decide on appropriate interventions to deliver on the target performance levels for the targeted area
  • Drive customer retention and be responsible for customer satisfaction, loyalty and delivering a customer experience better than our competitors
  • Build and establish relationships with some of our largest accounts within the Hi Performance division and support those customers in line with our growth strategy
  • Collaborate with innovation teams to identify ways to support customers while delivering a fabulous customer experience
  • Identify new growth areas and drive performance through engagement and awareness to maximize revenue to support the account strategy and plans

Requirements

  • Proven success, knowledge, and experience managing large accounts in an Account Management role within Hi Performance/Industrial – packaging product experience desirable but will welcome experience in other areas
  • A Full driving license
  • A strong ability to work independently & remotely with travel as needed
  • Strong business acumen and negotiation skills with the ability to deal with conflict and challenge both externally and internally
  • Proven success, knowledge, and experience of analysing and initiating actions based on financial insights and understanding
  • Ability to build strong working relationships with colleagues, clients, and stakeholders around the business
  • Ability to deliver dynamic & professional presentations
Benefits
  • Competitive salary
  • Company Car
  • Sales bonus scheme
  • 25 days holiday plus bank holidays
  • Pension scheme, life assurance and income protection
  • Sharesave scheme
  • Employee Assistance Programme
  • Employee Discounts
  • Cycle to work scheme

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
customer retentioncustomer satisfactionrelationship buildingbusiness acumennegotiation skillsconflict resolutionpresentation skillsindependent workcollaborationstrategic thinking
Certifications
Full driving license