Drug Hunter

Account Manager / Senior Account Manager

Drug Hunter

full-time

Posted on:

Location Type: Remote

Location: California • United States

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Job Level

Senior

About the role

  • Drug Hunter is a B2B scientific intelligence platform for biotech/pharma R&D scientists that empowers them to discover the medicines of the future. We serve most of the top global biotech & pharma companies including Dow 30 and S&P500 companies. We’re a mission-driven, product-focused company backed by top-tier investors and trusted by the world’s leading R&D organizations.
  • As an **Account Manager**, you’ll play a key role in building long-term relationships with our biotech, pharma, and non-profit customers. You’ll be responsible for ensuring customer satisfaction, renewals, and day-to-day success across a portfolio of accounts.
  • This role is ideal for someone who’s customer-obsessed, detail-oriented, and energized by helping scientists and decision-makers get tangible value from their Drug Hunter partnership. You’ll be both an operator and a relationship builder, ensuring every interaction strengthens trust, renews value, and drives measurable outcomes.

Requirements

  • **Customer Relationship Management**
  • - Own post-sale relationships for a portfolio of customer accounts, from onboarding through renewal.
  • - Serve as the primary point of contact for account inquiries, adoption support, and engagement needs.
  • - Understand customer goals and workflows to connect Drug Hunter capabilities to tangible outcomes.
  • - Build credibility with scientists, R&D leaders, and procurement teams through professionalism and follow-through.
  • **Renewals & Retention**
  • - Execute renewal processes to ensure high retention (Gross Revenue Retention).
  • - Identify and mitigate churn risks early through data and proactive communication.
  • - Collaborate with Sales to forecast renewals and expansions accurately.
  • - Track and report key health metrics for assigned accounts.
  • **Expansion & Growth**
  • - Identify and close expansion opportunities — new users, new teams, or adjacent use cases within existing customers.
  • - Surface complex upsell opportunities to Sales through structured internal handoffs.
  • - Advocate for customer needs and usage insights to inform new product features and offerings.
  • **Process & Collaboration**
  • - Maintain accurate account data and activity tracking in HubSpot and related systems.
  • - Partner with Customer Success and Product teams to improve customer onboarding and utilization.
  • - Collaborate with Marketing to identify advocates for case studies and testimonials.
  • - Contribute to the evolution of Account Management playbooks and best practices.
  • **Qualifications**
  • - 2–4+ years of experience in **Account Management or Customer Success** in a B2B environment serving technical customers in biotech, pharma, or a related life sciences industry.
  • - Track record of managing renewals and supporting account growth with enterprise or mid-market customers.
  • - Comfortable communicating with scientific, technical, and business stakeholders.
  • - Strong organizational and communication skills with an eye for detail.
  • - Familiarity with CRM tools (e.g., HubSpot) and customer engagement analytics.
  • - A proactive, resourceful mindset; able to balance multiple priorities in a fast-growing environment.
  • - Passion for Drug Hunter’s mission to accelerate drug discovery.
Benefits
  • Drug Hunter provides industry-leading benefits, including the following:
  • - Competitive salary, variable compensation, and equity
  • - Broad range of medical, dental, vision, and life insurance plans for employees and their dependents, including generous coverage for a platinum PPO healthcare plan
  • - Short-term disability and long-term disability insurance
  • - Cancer and critical illness coverage
  • - Up to 12 weeks paid parental leave (after 1 yr tenure) and childcare FSA plan
  • - 401(k) + employer match (3-5%)
  • - Home office set up stipend for fully remote employees
  • - Learning and development support
  • - Generous and flexible vacation and leave policies
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Account ManagementCustomer SuccessRenewalsRetentionCustomer EngagementData AnalysisUpsellingOnboardingActivity Tracking
Soft Skills
Customer-obsessedDetail-orientedRelationship buildingProfessionalismCommunicationOrganizational skillsProactive mindsetResourcefulnessCollaboration