Drug Hunter

Account Manager

Drug Hunter

full-time

Posted on:

Location Type: Remote

Location: California • United States

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About the role

  • **Key Responsibilities**
  • **Customer Relationship Management**
  • - Own post-sale relationships for a portfolio of customer accounts, from onboarding through renewal.
  • - Serve as the primary point of contact for account inquiries, adoption support, and engagement needs.
  • - Understand customer goals and workflows to connect Drug Hunter capabilities to tangible outcomes.
  • - Build credibility with scientists, R&D leaders, and procurement teams through professionalism and follow-through.
  • **Renewals & Retention**
  • - Execute renewal processes to ensure high retention (Gross Revenue Retention).
  • - Identify and mitigate churn risks early through data and proactive communication.
  • - Collaborate with Sales to forecast renewals and expansions accurately.
  • - Track and report key health metrics for assigned accounts.
  • **Expansion & Growth**
  • - Identify and close expansion opportunities — new users, new teams, or adjacent use cases within existing customers.
  • - Surface upsell opportunities to Sales through structured internal handoffs.
  • - Advocate for customer needs and usage insights to inform new product features and offerings.
  • **Process & Collaboration**
  • - Maintain accurate account data and activity tracking in HubSpot and related systems.
  • - Partner with Customer Success and Product teams to improve customer onboarding and utilization.
  • - Collaborate with Marketing to identify advocates for case studies and testimonials.
  • - Contribute to the evolution of Account Management playbooks and best practices.

Requirements

  • - 2–4 years of experience in **Account Management, Customer Success, or Client Services** in a B2B SaaS or subscription-based business.
  • - Track record of managing renewals and supporting account growth with enterprise or mid-market customers.
  • - Comfortable communicating with scientific, technical, and business stakeholders.
  • - Strong organizational and communication skills with an eye for detail.
  • - Familiarity with CRM tools (e.g., HubSpot) and customer engagement analytics.
  • - A proactive, resourceful mindset — able to balance multiple priorities in a fast-growing environment.
  • - Passion for Drug Hunter’s mission to accelerate drug discovery.
Benefits
  • **Why Join Drug Hunter**
  • You’ll be joining a company that values clarity, curiosity, and execution. As an Account Manager, you’ll have direct visibility into how your work impacts scientists developing tomorrow’s medicines — and you’ll help build a customer experience trusted by the world’s leading R&D organizations.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Account ManagementCustomer SuccessClient ServicesRenewals ManagementChurn Risk MitigationData AnalysisCustomer Engagement Analytics
Soft skills
CommunicationOrganizational SkillsAttention to DetailProactive MindsetResourcefulness