Dropbox

Solutions Engineer

• Manage and scale the EMEA Solutions team into a world-class technical function through strong coaching, mentorship, and hiring.
• Execute regional strategy in collaboration with Sales, Customer Success, and the global Solutions organization to drive revenue growth.
• Act as a trusted advisor and subject matter expert on Dropbox products, with deep technical expertise in API integrations, AI technologies, and enterprise security.
• Introduce and support the adoption of new product offerings in the EMEA market, with a strong focus on AI and security solutions.
• Partner with cross-functional teams (Product, Engineering, Sales, Customer Success) to ensure technical alignment across the customer journey—from pre-sales to post-sales.
• Drive operational efficiency across the region, ensuring all sales engagements receive the technical support required to succeed.
• Represent customer feedback and market needs back to Product and global leadership to influence roadmap and prioritization.

Manager, Technical Solutions

Account Manager

• Play an integral role in driving the strategic partnerships strategy by identifying new opportunities for partnerships across Dropbox’s current and future product lines.
• Focus on AI/ML partnerships, both inbound (bolstering Dropbox’s products with AI) and outbound (integrating Dropbox into other AI driven platforms)
• Work cross-functionally with Product and Engineering leaders to define priorities and roadmaps and execute on the strategy for initiatives with strategic partners. Work will include product alignment, business case, negotiations, integration development, GTM plans, and account management.
• Build joint business plans with our partners for initiatives, including end-to-end GTM plans as well as a robust set of KPIs, success metrics, joint accountability and governance.
• Manage technical and business negotiations, and partner with our legal team to develop and negotiate custom partnership agreements and repeatable templates to scale to broader ecosystem partnerships.
• Work cross-functionally and collaborate with all levels of management internally and externally to build and maintain mutually beneficial partnerships.
• Manage executive-level contacts with key partners, including executive relationship mapping, QBRs, and C-level stakeholder management.

Senior Business Development Manager – Strategic Partnerships

Product Marketing

• Conduct structured, data driven analyses to identify growth opportunities, risks, ICP focus areas, and programmatic feedback loops
• Lead the insight and problem framing behind GTM decisions, including customer targeting, segmentation and prioritization
• Translate insights into clear executive-ready recommendations that shape GTM Strategy, Sales Plays, and investment decisions
• Design analytical frameworks, performance dashboards, and decision models (in partnership with Analytics teams)
• Provide Program Managers with strategic inputs required to design and iterate Sales Plays (the "what" and "why")
• Act as a thought partner to sales and strategy leaders, stress testing assumptions and elevating insight-led perspectives

GTM Strategy Partner

Product Manager

• Define and evangelize the long-term product vision, strategy, and roadmap for Dropbox’s sharing and virality experiences across web, mobile, and desktop.
• Own the end-to-end sharing experience, including sharing UX, access management, and receiver experiences, spanning both frontend and backend systems.
• Simplify complex sharing flows, striking the right balance between intuitive default experiences and advanced capabilities for power users.
• Partner closely with engineering, design, data science, research, and cross-product leaders to deliver high-quality, scalable solutions.
• Make high-impact, independent product decisions while aligning closely with senior leadership and executives on critical tradeoffs.
• Communicate clearly and persuasively with stakeholders, including presenting defensible product perspectives to the executive team.

Staff Product Manager, Sharing and Virality

Customer Support

• Deliver technical support for Dropbox products based issues via phone, email and chat
• Achieve expert working knowledge of our products, meet set KPI targets, and complete tasks in a timely and effective manner
• Provide customized recommendations and solutions to customers on complex issues in user-friendly ways; enabling frictionless engagement with the product and maintaining high customer satisfaction scores
• Communicate customer reported issues internally and triage them to the correct team
• Document recurring issues to support product quality programs, product development, and to maintain agent resources

Product Support Representative

Full-stack Engineer

• Deliver ongoing business impact through ownership of product capabilities or technical systems
• Collaborate with cross-functional teams to balance technical requirements with business goals
• Mentor junior engineers and contribute to team development and growth
• Lead problem-solving initiatives and drive tradeoffs to achieve optimal solutions
• Participate in on-call rotations to maintain service reliability

Senior Full Stack Software Engineer, Desktop Experiences

Data Scientist

• Design, build, and maintain data pipelines that ingest and process structured and unstructured data sources such as surveys, support tickets, call transcripts, and product usage data.
• Develop and experiment with scalable data processing workflows that support downstream analytics, machine learning, and large language model (LLM) use cases.
• Transform, validate, and model large, multi-dimensional customer behavior and usage datasets to ensure they are reliable, well-structured, and analytics-ready.
• Partner with data scientists, analysts, and business stakeholders to enable clear understanding and effective use of data through well-defined datasets, documentation, and data quality standards.
• Document data pipelines, schemas, and engineering best practices, and share learnings within the team to help promote a strong, data-driven culture at Dropbox.
• Collaborate proactively with stakeholders across Customer Experience and Success to understand business needs, translate requirements into technical data solutions, and support accurate and timely data delivery.

Data Science Engineer Intern – Summer 2026

• Apply natural language processing (NLP) techniques to identify trends and patterns in unstructured text data such as surveys, support tickets, and call transcripts.
• Develop and experiment with solutions using large language models (LLMs) to help automate and scale analytical processes.
• Use machine learning and statistical methods to extract actionable insights from large, multi-dimensional customer behavior and usage datasets.
• Communicate complex analytical concepts to non-technical audiences through clear written and verbal communication, supported by compelling data visualizations.
• Document, gather, and share best practices and insights within the team to help promote a data-driven culture at Dropbox.
• Collaborate proactively with stakeholders across Customer Experience and Success to understand business needs and support accurate and relevant analytical deliverables.

Data Science Intern, Summer 2026

ServiceNow

• Implement, configure, and maintain ServiceNow workflows, service catalogs, business rules, client scripts, UI policies, reports, data imports, integrations, and other automation, applying best practices
• Review and analyze the effectiveness and efficiency of existing configuration and workflows to develop strategies for improving or further integrations leveraging ServiceNow
• Develop requirements, craft and execute test plans, administer ServiceNow and serve as tier 2 support
• Collaborate with senior engineers to identify opportunities for Agentic workflow automation and integrate AI agent orchestrators within enterprise processes
• Develop standards and best practices, maintain and support ServiceNow environments, manage instance clones, and identify and resolve system deficiencies
• Partner with integrations subject matter expert to use MID servers, web services, email and other relevant technology to integrate tools with the ServiceNow platform
• Research new feature enhancements and functionalities from ServiceNow
• Expand and Implement other ServiceNow modules catering to the entire ESM spectrum

ServiceNow Engineer

• Implement, configure, and maintain ServiceNow workflows, service catalogs, business rules, client scripts, UI policies, reports, data imports, integrations, and other automation, applying best practices
• Review and analyze the effectiveness and efficiency of existing configuration and workflows to develop strategies for improving or further integrations leveraging ServiceNow
• Develop requirements, craft and execute test plans, administer ServiceNow and serve as tier 2 support
• Collaborate with senior engineers to identify opportunities for Agentic workflow automation and integrate AI agent orchestrators within enterprise processes
• Develop standards and best practices, maintain and support ServiceNow environments, manage instance clones, and identify and resolve system deficiencies
• Partner with integrations subject matter expert to use MID servers, web services, email and other relevant technology to integrate tools with the ServiceNow platform
• Research new feature enhancements and functionalities from ServiceNow
• Expand and Implement other ServiceNow modules catering the entire ESM spectrum

• Design, build, and ship features across the Growth Monetization platform (checkout, trials, pricing, subscriptions)
• Write clean, well-tested code and participate in code reviews to maintain engineering quality
• Collaborate with Product, Design, and Data Science to translate requirements into technical solutions
• Contribute to A/B experiments and analyze results to understand user behavior and feature impact
• Debug issues, improve system reliability, and help reduce technical debt
• Learn and apply team best practices for building scalable, maintainable systems
• Grow your skills through mentorship from senior engineers and hands-on experience with production systems at scale.

Senior Fullstack Software Engineer, Core Growth

• Design, build, and ship features across the Growth Monetization platform (checkout, trials, pricing, subscriptions)
• Write clean, well-tested code and participate in code reviews to maintain engineering quality
• Collaborate with Product, Design, and Data Science to translate requirements into technical solutions
• Contribute to A/B experiments and analyze results to understand user behavior and feature impact
• Debug issues, improve system reliability, and help reduce technical debt
• Learn and apply team best practices for building scalable, maintainable systems
• Grow your skills through mentorship from senior engineers and hands-on experience with production systems at scale

Senior Fullstack Product Software Engineer, Core Growth

Collections

• Assist with cash application
• Preparation of daily/weekly and monthly reports
• Engage with customers to collect overdue balances
• Assist with the Accounts Receivable ticketing queue and maintain it on a daily basis (Zendesk, HighRadius & accounts-receivable email alias)
• Work with internal and external stakeholders to resolve issues promptly and within SLA
• Assist with bank reconciliations
• Review and approve appropriate payment terms to extend to customers
• Prepare month close checklist
• Assist in ad hoc projects and initiatives as required

Global Collections Analyst Intern, Summer 2026

General Counsel

• Counsel on user privacy and data protection issues in a dynamic and evolving environment
• Investigate and assess security and privacy incidents, analyze legal responsibilities, and drive legal and regulatory responses
• Provide legal support to Dropbox’s incident response program, which deals with a wide range of business issues beyond security and privacy
• Advise on cross-functional company projects related to data protection, privacy by design, and AI and machine learning
• Review new products and features for launch readiness
• Provide sophisticated advice to engineers working on security, threat intelligence, and abuse issues

Associate Product Counsel

Human Resources

• Partner with senior leaders to support organizational health, team effectiveness, and business performance within aligned client groups.
• Serve as a trusted advisor to leaders, providing thoughtful guidance, candid feedback, and practical coaching on people-related decisions.
• Lead and execute core People Rhythm processes (performance, compensation, talent planning, engagement) with consistency, quality, and attention to detail.
• Apply sound judgment across HR disciplines, including employee relations, performance management, compensation, and talent development.
• Support organizational design and change initiatives within scoped areas, helping teams navigate change effectively.
• Champion Dropbox’s values by embedding them into day-to-day people practices and reinforcing a culture of inclusion and accountability.
• Use data, insights, and leader input to identify themes, risks, and opportunities, translating them into actionable recommendations.
• Navigate ambiguity with confidence, prioritizing effectively and driving outcomes through influence and execution.
• Collaborate closely with People team partners (COEs, People Ops, Legal) to deliver integrated and scalable solutions.

Manager, Technical Solutions

Senior Business Development Manager – Strategic Partnerships

GTM Strategy Partner

Staff Product Manager, Sharing and Virality

Product Support Representative

Senior Full Stack Software Engineer, Desktop Experiences

Data Science Engineer Intern – Summer 2026

Data Science Intern, Summer 2026

ServiceNow Engineer

ServiceNow Engineer

Senior Fullstack Software Engineer, Core Growth

Senior Fullstack Product Software Engineer, Core Growth

Global Collections Analyst Intern, Summer 2026

Associate Product Counsel

Senior HR Business Partner