Implement, configure, and maintain ServiceNow workflows, service catalogs, business rules, client scripts, UI policies, reports, data imports, integrations, and other automation, applying best practices
Review and analyze the effectiveness and efficiency of existing configuration and workflows to develop strategies for improving or further integrations leveraging ServiceNow
Develop requirements, craft and execute test plans, administer ServiceNow and serve as tier 2 support
Collaborate with senior engineers to identify opportunities for Agentic workflow automation and integrate AI agent orchestrators within enterprise processes
Develop standards and best practices, maintain and support ServiceNow environments, manage instance clones, and identify and resolve system deficiencies
Partner with integrations subject matter expert to use MID servers, web services, email and other relevant technology to integrate tools with the ServiceNow platform
Research new feature enhancements and functionalities from ServiceNow
Expand and Implement other ServiceNow modules catering the entire ESM spectrum

Requirements

Bachelor’s degree in Computer Science, IT, Engineering, or equivalent professional experience
5+ years of industry experience, with 3+ years hands-on experience with ServiceNow platform development, administration, and configuration
Strong JavaScript development skills within ServiceNow; proficiency with scripting, non-standard customizations, and automation
Strong working knowledge of ServiceNow components such as Service Catalog, Change Management, Incident Management, Knowledge Management, Workflow Management, Orchestration, etc.
Strong understanding of the ServiceNow platform with expertise in integrations (SSO, SAML, LDAP, MID Server, REST, SOAP, SFTP).
Experience with CMDB, Discovery, and integration with other external modules
Experience with ITOM modules (Orchestration, Service Mapping, Event Management)
Experience with integration to Workday
Familiarity with ServiceNow AI/ML features and interest in learning how to apply them for workflow automation.

Benefits

Dropbox applies increased tax deductible costs (50%) to remuneration earned by certain qualifying employees

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

ServiceNow workflowsServiceNow configurationJavaScriptscriptingautomationServiceNow componentsintegrationsCMDBITOM modulesServiceNow AI/ML features

Bachelor’s degree in Computer ScienceBachelor’s degree in ITBachelor’s degree in Engineering