Dropbox

System Administrator

• Manage and evolve the team's portfolio of support and post-sales platforms to meet the changing needs of the Customer Experience and Customer Success organizations.
• Serve as a primary on-call responder, owning incident resolution and stakeholder communication during platform disruptions.
• Drive the adoption and integration of AI-powered tools and automations across customer platforms to improve user efficiency and customer outcomes.
• Partner with Engineering and Customer Experience and Success to translate business needs into platform solutions.
• Identify and execute platform improvements that reduce operational friction, increase reliability, and scale with the business.
• Build and maintain the team's automation tooling and scripting infrastructure.
• Establish and maintain the documentation standards that keep the team operationally resilient, including SOPs, runbooks, and system guides.

Customer Systems Administrator

Full-stack Engineer

• Build infrastructure capable of managing metadata for hundreds of billions of files
• Lead the expansion of Dropbox's function as the data-fabric
• Measure and optimize Dropbox's analytics platform
• Collaborate with cross-functional teams to innovate and implement solutions
• Mentor and guide junior team members
• Stay current with emerging technologies and industry trends

Infrastructure Software Engineer

Backend Engineer

• Design and evolve scalable backend systems that power Dropbox’s Commerce Platform, including CRM, CPQ, Billing, provisioning, and related data workflows.
• Define and drive technical strategy for complex, highly customized systems, balancing short-term delivery with long-term platform scalability and reliability.
• Lead efforts to simplify legacy architectures, reduce system fragmentation, and build generalized, product-agnostic solutions.
• Own end-to-end reliability of revenue-critical systems, including validation, rollout safety, monitoring, and incident response.
• Partner cross-functionally with Engineering, Sales, Finance, and GTM teams to translate business requirements into durable technical solutions.
• Identify and execute on opportunities to improve data integrity, system observability, and operational efficiency across the platform.
• Take ownership of large, ambiguous problem spaces and drive them from definition through execution, influencing both technical and business stakeholders.

Staff Backend Product Software Engineer, Commerce Platform

• Define and drive the technical roadmap for identity and engagement platform services, including APIs, service boundaries, data models, and reliability goals.
• Lead multi-quarter modernization efforts (e.g., reducing legacy dependencies, improving scalability, simplifying integrations) with a focus on cohesion, observability, and operational excellence.
• Design and improve authentication, authorization, account integrity, and identity lifecycle services with strong security and privacy posture.
• Build and evolve the systems that power engagement signals, experimentation hooks, telemetry/analytics pipelines, and usage insights to support product iteration and growth.
• Create reusable platform primitives, reference architectures, and best practices that make it easier for product teams to build safely and quickly.
• Partner with Product, Design, Security, Infrastructure, and AI/ML teams to align technical decisions with customer outcomes and organizational priorities.
• Own delivery of complex initiatives end-to-end—breaking down ambiguous problems, driving alignment, and ensuring high-quality implementation, testing, rollout, and oncall readiness.
• Mentor senior engineers, review critical designs, elevate engineering standards, and influence technical direction across teams beyond your immediate scope.

Principal Engineer, Identity & Engagement

Operations

• Partner with Chiefs of Staff and embedded operational teams to support and strengthen company-wide operating rhythms
• Act as operational "glue" — identify inefficiencies, reduce duplication, and build scalable workflows, systems, and mechanisms that lower operational overhead while preserving rigor
• Uphold and reinforce the quality bar for executive-facing deliverables, including strategic plans, business reviews, board-ready materials, and in-quarter execution updates
• Distill complex processes and expectations into simple, concise guidance and resources accessible to all employees
• Enable Dropboxers at all levels to operate effectively within company frameworks through training, resources, and hands-on support
• Pilot and iterate on improvements to company-wide operating mechanisms, incorporating feedback and learning along the way
• Lead ad hoc projects in support of the CEO’s top priorities, owning work end-to-end from inception to delivery
• Represent the CEO’s vision and priorities in cross-functional contexts while building strong, trusted relationships with internal stakeholders
• Handle sensitive information with discretion and maintain composure while operating in a fast-moving, evolving environment

Company Operations Lead

• Define and drive the technical roadmap for identity and engagement platform services, including APIs, service boundaries, data models, and reliability goals.
• Lead multi-quarter modernization efforts focusing on cohesion, observability, and operational excellence.
• Design and improve authentication, authorization, account integrity, and identity lifecycle services with strong security and privacy posture.
• Build and evolve the systems that power engagement signals, experimentation hooks, telemetry/analytics pipelines, and usage insights to support product iteration and growth.
• Create reusable platform primitives, reference architectures, and best practices that make it easier for product teams to build safely and quickly.
• Partner with Product, Design, Security, Infrastructure, and AI/ML teams to align technical decisions with customer outcomes and organizational priorities.
• Own delivery of complex initiatives end-to-end—breaking down ambiguous problems, driving alignment, and ensuring high-quality implementation, testing, rollout, and oncall readiness.
• Mentor senior engineers, review critical designs, elevate engineering standards, and influence technical direction across teams beyond your immediate scope.

• Partner with Chiefs of Staff and embedded operational teams to support and strengthen company-wide operating rhythms
• Act as operational “glue” — identify inefficiencies, reduce duplication, and build scalable workflows, systems, and mechanisms that lower operational overhead while preserving rigor
• Uphold and reinforce the quality bar for executive-facing deliverables, including strategic plans, business reviews, board-ready materials, and in-quarter execution updates
• Distill complex processes and expectations into simple, concise guidance and resources accessible to all employees
• Enable Dropboxers at all levels to operate effectively within company frameworks through training, resources, and hands-on support
• Pilot and iterate on improvements to company-wide operating mechanisms, incorporating feedback and learning along the way
• Lead ad hoc projects in support of the CEO’s top priorities, owning work end-to-end from inception to delivery
• Represent the CEO’s vision and priorities in cross-functional contexts while building strong, trusted relationships with internal stakeholders
• Handle sensitive information with discretion and maintain composure while operating in a fast-moving, evolving environment

• Manage projects end-to-end: Lead initiatives from data discovery through design, implementation, and deployment.
• Develop customer-centric prototypes: Create prototypes for new product explorations, focusing on user needs and feedback.
• Proactively communicate: Share insights, progress, and outcomes with your team and leadership regularly.
• Collaborate across teams: Foster strong relationships with other engineering teams and collaborate effectively with cross-functional partners within Dropbox.

Senior Full Stack Product Software Engineer

Product Marketing

• Own and evolve the narrative for Dropbox’s Core experiences. Create clear, differentiated positioning grounded in user insights and product value.
• Recruit, lead, and coach a team of PMMs. Set priorities, provide clarity, and build a high-trust, high-impact team culture.
• Define and drive go-to-market strategy for Dropbox Core. Align efforts across product, growth, brand, and lifecycle marketing teams.
• Lead the team in developing deep customer and market understanding. Ensure insights are actionable and influence product, messaging, and activation strategies.
• Partner with Product and Growth to identify friction in key workflows, define activation strategies, and test and optimize PLG motions.
• Build strong partnerships across executive stakeholders in Product, Design, Marketing, and GTM. Bring strategic clarity and strong execution across initiatives.

Senior Director of Product Marketing – Core

Data Scientist

• Manage and scale a high performing team of data scientists
• Coach and mentor data scientists of varying experiences to ensure their continued growth
• Plan, execute, and deliver a portfolio of mission-critical data science projects for Dash Experience, and provide technical leadership in a fast-paced environment
• Leverage data-driven insights to proactively identify most impactful opportunities, and directly influence product roadmaps and strategies
• Translate complex data insights into implications and recommendations for the business via excellent communication skills, both verbal and written
• Work with cross-functional teams (including Product, Engineering, Design, User Research, and senior executives) to rapidly execute and iterate
• Partner with Product Engineers and Data Engineers to build the reliable, efficient, and scalable data foundations, tools, and processes to drive our AI/ML capabilities’ long-term growth
• Identify what matters most and prioritize ruthlessly

Senior Data Science Manager, AI Products

Program Manager

• Promote and foster a culture of trust within and outside of Dropbox
• Partner with teams to execute on cross-team and/or multi-phase projects from design through implementation against a wide variety of regulatory and compliance frameworks, especially AI-specific standards/frameworks
• Identify the right solutions to clarify and solve ambiguous, open-ended problems across various compliance programs.
• Mature our overall compliance program. Improve and implement controls for internal systems, processes, and policies through bold and innovative approaches and leveraging automation and AI-enabled processes
• Facilitate ongoing AI Governance, Risk and Compliance initiatives and monitor control effectiveness
• Collaborate with internal teams and external auditors throughout compliance assessments
• Play an active part in responding and mitigating compliance challenges across multiple time zones and jurisdictions.
• Drive automation efforts across the Compliance function via the AI-enabled GRC automation tools
• Identify opportunities impacting the Compliance function and establish the strategy and cross-functional alignment to achieve these objectives.
• Conduct gap assessments to identify areas of non-compliance or areas for improvement, and develop action plans to address these gaps.
• Provide guidance to management on the impact of new laws and regulations and recommend changes in business practices where necessary.

Governance, Risk, & Compliance Program Manager

Technical Recruiter

• Partner with leaders and hiring managers to understand hiring needs and develop tailored recruiting strategies
• Own full-cycle recruiting for complex roles (including application review, proactive sourcing, closing process, working cross functionally with compensation, HRBP, and immigration teams, etc.)
• Build and maintain high-quality talent pipelines using proactive sourcing, referrals, and market intelligence
• Screen and assess candidates against defined performance outcomes; facilitate structured debrief discussions
• Lead offer strategy, approvals, negotiation, and proactive closing plans for competitive talent
• Deliver an exceptional, inclusive candidate experience from first outreach through onboarding partnership
• Leverage recruiting data, market insights, and AI tools to inform decisions and continuously improve hiring processes

• Build infrastructure capable of managing metadata for hundreds of billions of files, handling hundreds of petabytes of user data, and facilitating millions of concurrent connections.
• Lead the expansion of Dropbox's function as the data-fabric, connecting hundreds of millions of applications, devices, and services globally, while also driving initiatives to enhance interoperability and adaptability across diverse ecosystems.
• Measure and optimize Dropbox's analytics platform to maintain its status as one of the most advanced in the industry for extracting meaningful insights from vast data volumes.
• Collaborate with cross-functional teams to innovate and implement solutions that enhance the performance, reliability, and security of Dropbox's infrastructure, ensuring a seamless experience for users worldwide.
• Mentor and guide junior team members, sharing knowledge and best practices to cultivate a culture of continuous learning and professional growth within the infrastructure engineering team.
• Stay current with emerging technologies and industry trends to continuously enhance Dropbox's infrastructure and maintain a competitive edge in the market.

Customer Systems Administrator

Infrastructure Software Engineer

Staff Backend Product Software Engineer, Commerce Platform

Staff Backend Product Software Engineer, Commerce Platform

Principal Engineer, Identity & Engagement

Company Operations Lead

Principal Engineer, Identity & Engagement

Company Operations Lead

Senior Full Stack Product Software Engineer

Senior Director of Product Marketing – Core

Senior Data Science Manager, AI Products

Governance, Risk, & Compliance Program Manager

Technical Recruiter

Infrastructure Software Engineer, Telemetry