DroneDeploy

Technical Customer Success

• Own and iterate DroneDeploy Academy for HV and Scaled segments, including persona-based learning paths, certifications, and short courses tied to core use cases.
• Build and maintain scalable enablement assets (demo scripts, micro-demo videos, evaluation kits, ROI templates, playbooks) that GTM teams can run without live SE support.
• Run recurring webinars, office hours, and workshops for customers and GTM teams, and reuse recordings and materials in self-serve channels.
• Partner with Renewals leadership and managers to standardize health checks, QBR/EBR narratives, and expansion plays for the Scaled book of business.
• Support selected HV opportunities with focused solution demos and simple, outcome-oriented evaluation plans, and document patterns that can be reused across similar deals.
• Develop deep product and workflow expertise across Unified Aerial/Ground, Automation (docks/robotics), and Intelligence/AI products, plus recommended hardware and integrations, and reflect that expertise in all enablement content.
• Use CRM, LMS/CMS, product/usage analytics, and AI-generated insights to prioritize, measure, and refine scaled programs based on impact.
• Collaborate closely with CSEs, SEs, CSMs, Product, Support, and PMM to keep content current, aligned with field feedback, and integrated into new product and campaign launches.

Customer Success Engineer, Scaled

Product Operations

• Operate and monitor robots remotely, ensuring tasks are completed safely and efficiently.
• Act as the ops team voice in product and engineering discussions, providing real-world feedback and validating new features.
• Coordinate a distributed remote ops team: assign tasks, unblock issues, and keep operations running smoothly.
• Own daily planning, task tracking, and documentation across shifts and time zones.
• Produce daily summaries and reports on robot performance, metrics, and operational trends.
• Maintain operational playbooks and knowledge bases for repeatable, scalable processes.
• Work with customers and site teams to resolve daily operational blockers, ensuring robots can operate safely and efficiently.
• Identify gaps between product intent and real-world usage, and turn frontline experience into actionable improvements.
• Leverage AI and automation tools to streamline workflows, detect anomalies, and reduce manual effort.

Product Operations Associate

Revenue Operations

• Serve as the CRO’s primary GTM strategy and operations partner across new business, expansion, and renewals.
• Drive sales productivity working cross functionally to improve win rates, pipeline coverage, and sales cycle efficiency.
• Lead and scale a high‑performing RevOps org (Sales/CS Ops, analytics, systems, deal desk).
• Own the revenue forecast and pipeline inspection, driving accuracy, predictability, and accountability.
• Run the GTM operating rhythm (forecast, pipeline reviews, QBRs, exec/board reviews) with clear expectations and follow‑through.
• Turn GTM strategy into tight OKRs, KPIs, and initiatives tied to revenue, NRR, profitability, and efficiency with clear owners and measurable outcomes.
• Own GTM analytics and KPI governance, maintaining a single, trusted view of performance.
• Set and enforce commercial guardrails and run a strategic deal desk that balances speed, risk, and unit economics.
• Design and administer scalable compensation plans (quotas, territories, accelerators, SPIFFs) aligned to growth and sales productivity.
• Define GTM coverage and territory strategy (segments, verticals, geos, account assignments) to maximize pipeline coverage, rep productivity, and market penetration.
• Build an AI‑first GTM stack and AI agents that automate workflows, improve data quality, and boost seller productivity.
• Continuously simplify and improve GTM processes and enablement, acting as connective tissue between GTM and the rest of the business.

Senior Director, Revenue Operations – Strategy

Full-stack Engineer

• Build resilient Swift client-side logic offline-first software that performs under real-world constraints, including low-connectivity environments, memory-intensive 3D data, and intermittent hardware signals.
• Implement features end-to-end from client through to backend API extensions and data persistence.
• Collaborate with product and design to help translate customer frustrations into elegant technical solutions.
• Write the code that talks to 360-degree cameras and high-accuracy GPS. You’ll handle the "messy" reality of hardware integration.
• Use ARKit and AI to prototype new ways to see the world. We value the "failed" experiment that teaches us something new.
• Elevate team output through reviews and hackathons, leveraging empathetic feedback and new AI-assisted tools to help your peers ship better code, faster.
• Participate in onsite visits occasionally to experience field workflows directly.

Senior Software Engineer, Mobile

Product Manager

• Own the Aerial roadmap: execute across flight planning, capture, and upload.
• Help run the software development cycle: manage the backlog, sprint planning, and releases in collaboration with engineering and design.
• Implement our hardware ecosystem strategy: help customers standardize on DroneDeploy across mixed fleets and docks (with DJI and non‑DJI drones).
• Partner with CSMs, Solutions, Services, and key accounts: perform continuous discovery to turn field feedback into prioritized improvements, especially around reliability and high‑accuracy mapping.
• Help reimagine the role of PM with AI: use new tools and workflows to accelerate discovery, decision-making, and documentation, and share what works with the broader team.
• Track and improve key metrics: monitor Aerial data, such as mission success rates, uptime, Aerial Pro adoption, and contribution to ARR and retention, and report progress to product and R&D leadership.

Product Manager, Aerial

• Lead technical onboarding and adoption for AEC accounts, from first pilot through multi‑project rollout.
• Partner with CSMs and AEs to protect and grow account value by removing technical blockers and tying use cases to measurable outcomes.
• Act as a construction and VDC/BIM advisor, aligning DroneDeploy, AI, and integrations to customer workflows, goals, and KPIs.
• Design and deliver persona‑based training (DroneDeploy Academy, virtual, and in‑field) to drive fast time‑to‑first‑value.
• Build and maintain AEC playbooks, SOPs, and workflow guides, including QA steps, safety/compliance, and integration patterns.
• Serve as an integration expert for Civil 3D, ACC, Revit/Navisworks, Procore, ESRI, and related tools, standardizing data flows and templates.
• Monitor account health and usage data to flag risk early and run targeted interventions (workshops, workflow redesigns, executive readouts).
• Own complex technical troubleshooting (high‑accuracy mapping, RTK/GCP, advanced queries, integration edge cases) with Product, Engineering, and Support.
• Collaborate across Sales, Solutions Engineering, Customer Success, Support, Services, Product, and Marketing to keep materials current and feed AEC field insights into roadmap and content.

Customer Success Engineer, Scaled

Product Operations Associate

Senior Director, Revenue Operations – Strategy

Senior Software Engineer, Mobile

Product Manager, Aerial

Customer Success Engineer, AEC