Driven Technologies

IT Support

• Administer and secure all corporate endpoints, peripherals, and mobile devices
• Manage user, group, and computer objects in Active Directory; enforce access controls
• Evaluate, assess, and deploy new hardware/software; recommend technology standards
• Monitor health system and deliver clear status/compliance reports
• Track inventory of IT equipment, software licenses, and warranties
• Support core security services (email filtering, MFA, VPN, web filtering) and hosted apps
• Perform Tier I troubleshoot of LAN/WAN infrastructure (switches, routers, firewalls)
• Provide Tier I/II support to internal and external users
• Maintain positive vendor and customer relationships
• Attend and participate in meetings and committees as required.

IT Specialist

General

• Support the delivery of client solutions through coordination, tracking, follow-up, and communication activities.
• Assist with gathering and organizing business and user requirements for solutions and enhancements.
• Help document workflows, processes, solution details, and delivery-related information.
• Monitor assignment progress and help ensure timelines and deliverables remain on track.
• Coordinate internal and client touchpoints as needed throughout the delivery process.
• Research solution options, enhancements, and operational recommendations for clients.
• Assist with solution setup, validation, testing coordination, and implementation-related activities.
• Collaborate with Solutions Advisors and technical teams to support successful solution outcomes.
• Participate in software and solution testing from the perspectives of functionality, usability, reliability, integration, and performance.
• Assist with documenting testing activities, defects, validation steps, and outcomes.
• Support User Acceptance Testing (UAT) coordination and client readiness activities.
• Work proactively with engineering and delivery teams to promote quality throughout the delivery process.
• Identify issues and escalate concerns appropriately to ensure timely resolution.
• Maintain functional knowledge of supported solutions, products, and delivery processes.
• Develop an understanding of client objectives, operational needs, and delivery expectations.
• Provide guidance, support, and best-practice recommendations related to solution usage and delivery processes.

Solutions Specialist

Client Partner

• Develop partnerships by understanding each client’s objectives, business strategies, and long-term goals
• Act as a navigator, providing insights and best practices to maximize the value of our services
• Monitor client engagement and satisfaction to anticipate needs and address risks before they escalate
• Support coordination between clients and internal teams to ensure alignment and timely delivery of solutions

IT Specialist

Solutions Specialist

Client Success Manager