Solutions Specialist

Driven Technologies

Solutions Specialist supporting solution delivery and client needs in Farmington Hills office. Collaborating with teams to ensure successful solution outcomes and maintaining client relationships.

Posted 6/30/2026full-timeFarmington Hills • Missouri • 🇺🇸 United StatesJuniorMid-Level💰 $50,000 - $55,000 per yearWebsite

About the role

Key responsibilities & impact

Support the delivery of client solutions through coordination, tracking, follow-up, and communication activities.
Assist with gathering and organizing business and user requirements for solutions and enhancements.
Help document workflows, processes, solution details, and delivery-related information.
Monitor assignment progress and help ensure timelines and deliverables remain on track.
Coordinate internal and client touchpoints as needed throughout the delivery process.
Research solution options, enhancements, and operational recommendations for clients.
Assist with solution setup, validation, testing coordination, and implementation-related activities.
Collaborate with Solutions Advisors and technical teams to support successful solution outcomes.
Participate in software and solution testing from the perspectives of functionality, usability, reliability, integration, and performance.
Assist with documenting testing activities, defects, validation steps, and outcomes.
Support User Acceptance Testing (UAT) coordination and client readiness activities.
Work proactively with engineering and delivery teams to promote quality throughout the delivery process.
Identify issues and escalate concerns appropriately to ensure timely resolution.
Maintain functional knowledge of supported solutions, products, and delivery processes.
Develop an understanding of client objectives, operational needs, and delivery expectations.
Provide guidance, support, and best-practice recommendations related to solution usage and delivery processes.

Requirements

What you’ll need

High school diploma or equivalent required.
Associate’s degree, technical training, business coursework, or equivalent professional experience preferred.
Two (2) or more years of experience in client service, operations, solution delivery, software support, implementation, or a related field preferred.
Experience managing multiple requests, assignments, or projects simultaneously.
Experience working collaboratively with internal teams and external clients preferred.

Benefits

Comp & perks

Flexible work arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Business Requirements GatheringWorkflow DocumentationTesting CoordinationSolution SetupDefect Documentation

Soft Skills

CommunicationProblem-SolvingProactive SupportOrganizational Skills

Certifications

High School DiplomaAssociate’s Degree