Performance Manager – Body Shops
Driven Brands Inc.
full-time
Posted on:
Location Type: Remote
Location: Canada
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Salary
💰 CA$76,900 - CA$137,400 per year
About the role
- Act as the primary link between sales and operations teams to foster seamless communication, better understanding of common goals, and strategic alignment
- Engage in scheduled conversations with insurers to set goals for enhancing the CARSTAR network and insurance relationships
- Review and enhance the insurance contracts, specifically the guidelines and various allowances given to CARSTAR centers
- Create and implement processes that allow for a better transition between sales targets/objectives and operational capacity
- Analyze the performance indicators of the two departments to identify gaps, growth opportunities, and areas for improvement
- Participate in the development of the CARSTAR network expansion strategy
- Implement and enforce standard operating procedures to maintain consistency in service quality and operational efficiency
- Conduct regular process audits of location operations
- Develop and implement repair efficiency strategies to increase tech efficiencies and revenue targets and growth
- Provide leadership and mentorship to location owners, managers, and staff to promote a positive work environment and foster employee development
- Work in coordination with Training and Development to deliver training sessions on various specialized programs, repair procedures, equipment, etc.
Requirements
- Minimum of 5-7 years of experience in the collision industry in an operational and/or management role
- Understanding of body shop processes and procedures such as disassembly, repair, and insurance estimation
- Significant experience in sales, operations or corporate development management functions
- Strong project management, communication and cross-functional leadership skills
- Ability to work in a matrix environment and influence without direct authority
- Strategic vision combined with a concrete understanding of the operational realities of the network
- Ability to analyze KPI data and develop action plans to improve performance
- Bilingual in English and French is an asset
- Willingness to travel up to ~30% within Canada
Benefits
- Health and wellness benefits
- Paid time off
- Holiday pay
- Early access to earned wages through myFlexPay program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
body shop processesdisassemblyrepairinsurance estimationKPI analysisprocess auditsrepair efficiency strategiessales targetsoperational capacitystandard operating procedures
Soft Skills
communicationcross-functional leadershipproject managementstrategic visioninfluence without authoritymentorshipemployee developmentteam collaborationproblem-solvingadaptability