Driven Brands Inc.

Area Manager – Operations

Driven Brands Inc.

full-time

Posted on:

Location Type: Hybrid

Location: Montreal • Canada

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About the role

  • Improve the operational performance and profitability of each franchised center.
  • Manage and resolve customer complaints (case management).
  • Attend business group meetings as required.
  • Support EPGs (Edge Performance Groups) and operational performance groups when required.
  • Monitor and ensure implementation of actions agreed with franchisees following these meetings.
  • Coach and mentor franchisees and center managers to increase territory profitability.
  • Participate in operations meetings, the annual CARSTAR conference, EPGs and any additional required training.
  • Verify and maintain compliance with CARSTAR standards and contractual obligations.
  • Support and promote CARSTAR initiatives.
  • Prepare and submit a visit report for each center visited.
  • Update all reported key performance indicators (KPIs) on a monthly basis.
  • Support the onboarding process for new franchisees, as needed.
  • Support the contract renewal process and contribute to retention of existing centers.
  • Provide timely and effective responses to all communications.
  • Achieve assigned objectives and targets.
  • Perform any other duties related to the role.

Requirements

  • Bachelor’s degree or equivalent management experience
  • Experience in a multi‑unit management role, operational consulting, or equivalent experience (5–7 years in the industry)
  • Proficiency in Microsoft Office: Outlook, Word, Excel, PowerPoint
  • Familiarity with accounting systems (QuickBooks, Peachtree, etc.)
  • Knowledge of collision repair management systems (Mitchell, Summit, BodyShop Connect, CarCollision, etc.) and estimating software
  • Significant hands‑on experience in the collision repair industry and/or property/damage insurance
  • Ability to analyze operational KPIs
  • Good understanding of financial principles: accrual accounting, analysis of financial KPIs, and the ability to read and interpret an income statement, balance sheet and other required financial statements
  • Knowledge of accounts receivable and accounts payable management
  • Availability to travel 70–80% of the time
Benefits
  • Health insurance
  • Paid time off
  • Flexible work arrangements
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
multi-unit managementoperational consultingfinancial analysisKPI analysisaccrual accountingcollision repair management systemsestimating softwareaccounts receivable managementaccounts payable managementreport preparation
Soft Skills
coachingmentoringcustomer complaint resolutioncommunicationorganizational skillsproblem-solvingteam collaborationperformance monitoringobjective achievementtraining support