Dreem Health | Sunrise

Therapist

• This is a non-clinical, operational role that partners closely with Sleep Technologists during the transition from treatment setup to long-term resupply.
• Once patients enter the resupply phase, you will coordinate follow-up, execution, and documentation to ensure a smooth and reliable experience.
• Work within a tech-enabled, AI-supported care environment
• Collaborate with clinical, billing, and operations teams.
• Help track engagement and reorder metrics while contributing to a scalable operational foundation inside a fast-growing digital sleep clinic.
• Execute timely and proactive resupply outreach
• Follow structured retention workflows
• Maintain accurate reorder tracking
• Communicate clearly and compassionately with patients
• Escalate clinical or billing issues appropriately
• Support adherence monitoring efforts

Therapy Continuity Coordinator

Account Manager

• Develop and manage strategic healthcare partnerships with health systems, integrated delivery networks, hospital networks, and complex provider organizations
• Create care management programs to drive repeatable referrals and create value for enterprise partnerships
• Own strategic accounts from identification through launch and growth
• Build and execute partnership strategies aligned to Dreem Health’s business priorities
• Conduct market scans and partner assessments
• Lead sourcing, evaluation, structuring, and negotiation to drive referral growth
• Establish governance and performance management processes for enterprise partnerships
• Proactively manage risks, dependencies, and operational challenges
• Translate market and partner feedback into improved partnership models

Strategic Partnerships Director

• Own regional performance end-to-end, driving referral growth, booking rate, attendance rate, and completed patient goals across both personal territory and team territory
• Maintain and exceed individual territory goals, consistently building and growing high-value provider partnerships.
• Lead, coach, and develop a team of Territory Managers, ensuring accountability to activity standards, and core KPIs.
• Assist with onboarding and ramping new TMs in the region, delivering structured training, field coaching (when applicable), and clear performance expectations.
• Drive team performance through regular 1:1s, ride-alongs (when applicable), and targeted coaching to improve conversion and productivity.
• Execute regional strategy through account segmentation, prioritization, and market expansion initiatives.
• Optimize funnel performance (referral → booking → attendance), identifying gaps and implementing solutions to improve conversion rates.
• Ensure consistent and accurate use of tools including HubSpot, MMC, Definitive Data and Superset for activity tracking, reporting, and insights.
• Partner cross-functionally with Sales enablement, Growth, Operations, and Marketing to remove barriers, improve patient throughput, and enhance provider experience.
• Maintain high standards of CRM data integrity, territory planning, and budget management across the region.

Therapy Continuity Coordinator

Strategic Partnerships Director

Regional Manager, Provider Partnerships