Dreem Health | Sunrise

Therapist

• Play a central role in keeping patients engaged in therapy long after treatment begins.
• Support the continuity journey for patients enrolled in our internal PAP treatment program.
• Contribute to the stability and growth of our recurring revenue model.
• Keep patients engaged in therapy through timely outreach, proactive retention efforts, and compassionate communication.
• Support reduced churn, reliable reorder cadence, and a high-quality, seamless resupply experience.
• Collaborate with clinical, billing, and operations teams.

Therapy Continuity Coordinator

Social Media Manager

• Own and execute day-to-day organic social publishing copy, photo, graphics, and video across LinkedIn, Instagram, TikTok, Facebook, Reddit, Trustpilot, Google Reviews, and emerging platforms.
• Translate the Director’s brand positioning and messaging frameworks into compelling, platform-native content tailored to each target audience.
• Create content hands-on, including copy, short-form video, carousels, graphics, and light motion assets, using modern tools and AI to move fast and iterate quickly.
• Actively manage and grow our online community by engaging with comments, DMs, reviews, and relevant discussions.
• Identify and test new formats, trends, and creative approaches while maintaining brand consistency and credibility.
• Track social and community performance metrics, delivering clear monthly insights, learnings, and recommendations to the Director.
• Collaborate cross-functionally with clinical, marketing, and partnerships teams to turn expertise, patient stories, and product updates into engaging content.
• Support reputation management efforts by ensuring thoughtful, timely responses across review platforms.

Social Media, Community Manager

Human Resources

• Ensure the seamless flow of clinical information and supporting timely patient care
• Manage fax and mail intake, process medical records requests, and complete insurance pre-authorizations
• Handle documentation, correspondence, and authorization requests accurately and efficiently
• Collaborate closely with cross-functional teams

Therapy Continuity Coordinator

Social Media, Community Manager

Benefits Verification Specialist