Chat Operations Officer – Mobile Apps
Dqot Solutions Pvt. Ltd.
contract
Posted on:
Location Type: Remote
Location: India
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About the role
- Serving thousands of daily messages
- Supervising recruiting, hiring, managing a remote/office team (TBD).
- Wherever possible develop the conversation scripts and implement them through the chat-bots
- Give guidance and support to the chat operators
- Manage our live chat platform, including assisting in recruiting, hiring, managing a remote team.
- Develop and implement continuous customer experience and service across the board
- Building and matching supply and demand with a live, 24/7 business.
Requirements
- Experience in expanding and growing a team in digital operations on a global scale
- Experience in consumer-facing customer experience and service role is essential
- A good understanding of astrology is an advantage along with a keen interest in the products and services in the world of astrology (if you feel like a good fit - don’t worry about the knowledge as we could provide you with the training)
- A technical and analytics-driven operations leader
Benefits
- Performance-based bonuses
- A perfect work environment in a fast-growing, young, dynamic international company
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
supervisingguidancesupportteam managementcustomer experienceservice orientationanalytical skillsleadership