Serve as the technical subject matter expert for administering Autodesk Construction Cloud.
Partner with program leaders, business leaders, project managers, business analysts, database administrators, network administrators, and security engineers on the administration of applications.
Manage the process of collecting, documenting, communicating and prioritizing feature requests in collaboration with program leaders, internal stakeholders, and vendors.
Analyze applications for function, features, data requirements, input requirements, output requirements and internal and external checks and controls.
Plan, coordinate, and communicate changes and upgrades of applications with stakeholders and end users.
Configure and support application interfaces for data integration with other applications or systems in the environment.
Managing backups, storage, and integrity of application data or databases.
Collaborate with stakeholders and other supporting workgroups to create, configure, and customize application reports.
Manage user accounts and service accounts and associated roles and permissions.
Champion best practices and standard operating procedures regarding the use of applications with end users in various parts of the company.
Collaborate with program managers, technology leaders, application owners, and other stakeholders on application capabilities, health, roadmaps and strategies.
Write and maintain documentation related to the application including end user instructions, operating procedures, knowledgebase articles, technical drawings, and system reference documentation.
Manage the documentation, training, and program for Tier 2 and/or 3 support; providing escalated support for service requests, inquiries, and problems.
Partner with software vendors for escalated application support, reporting bugs, track and update feature request, recommending features, reviewing release documentation, and other needs.
Conduct Business analysis to understand core processes to identify existing gaps and opportunities for improvement.
Collaborate with workgroups within the DPR Family of Companies and align on the business needs and priorities.
Develop process maps to document current state and future ideal state to support Application Configuration Design.

Requirements

3+ years of experience working as an applications administrator, applications analyst, or similar role in a large organization.
Experience administering Autodesk Construction Cloud (or other enterprise application like CRM or ERP) for a large organization.
Experience using IT service management systems (such as SolarWinds Service Desk, ServiceNow) to collaborate with others and manage changes, incidents, problems, and service requests.
Experience working with software vendors on application support, development, and training.
Experience acting as or supporting Technical Project Management is preferred.
Experience with construction processes and vocabulary is preferred.

Benefits

In-person attendance at the office and/or jobsites is required at times for moments that matter.
Candidates must be willing and able to travel for work-related purposes up to 30% of the time

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

applications administrationbusiness analysisdata integrationapplication configurationfeature request managementdocumentation managementprocess mappinguser account managementtechnical project managementapplication support

Soft skills

collaborationcommunicationprioritizationproblem-solvingstakeholder engagementtrainingdocumentationchampioning best practicesanalytical thinkingorganizational skills