The Autodesk Construction Cloud (ACC) application administrator is accountable for ensuring the ACC Suite of Products are available and performing optimally for the organization.
Responsible for day-to-day configuration, deployment, maintenance, monitoring, and improvement of these applications.
Provide Tier 2 and/or 3 support, performing break-fix activities, complex issue resolution, root cause analysis, and supporting projects involving ACC.
Serve as the technical subject matter expert for administering one or more enterprise and/or business applications.
Partner with program leaders, business leaders, project managers, business analysts, database administrators, network administrators, and security engineers on the administration of applications.
Analyze applications for function, features, data requirements, input requirements, output requirements and internal and external checks and controls.

Requirements

3+ years of experience working as an applications administrator, applications analyst, or similar role in a large organization.
Experience administering enterprise or business applications (such as CRM, CPM, ERP, EPM, ESM, HCM/HRIS, ITSM, PLM, SCM, WFM, EHSMS and WMS systems) for a large organization.
Experience using IT service management systems (such as SolarWinds Service Desk, ServiceNow, Freshservice, or Cherwell Service Management) to collaborate with others and manage changes, incidents, problems, and service requests.
Experience working with software vendors on application support, development, and training.
Experience acting as or supporting Technical Project Management is a plus.
Experience with construction processes and vocabulary is a plus.

Benefits

In-person attendance at the office and/or jobsites is required at times for moments that matter.
Travel is required to support implementation and training.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

application administrationconfigurationdeploymentmaintenancemonitoringroot cause analysiscomplex issue resolutiondata analysistechnical project managemententerprise applications

Soft skills

collaborationproblem-solvingcommunicationanalytical thinkinginterpersonal skillsorganizational skillsleadershipproject managementcustomer serviceteamwork