Customer Service & Operations Specialist – Freight Forwarding
DP World
full-time
Posted on:
Location Type: Hybrid
Location: Montreal • Canada
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About the role
- Arrange transportation with a strong focus on ocean and air freight.
- Create shipment files, arrange pickups and obtain required documents for domestic and international transport; act as an intermediary between parties to provide shipment status updates.
- Follow standard operating procedures and checklists to ensure consistency and minimize errors.
- Enter shipment and booking details accurately and in a timely manner into approved freight platforms; submit all required documentation (e.g., Master, AES, ACI, EDI, booking confirmations, etc.) and generate invoices.
- Use approved external vendors to arrange the movement of goods. Resolve misunderstandings and disputes promptly to ensure safe, on-time deliveries.
- Ensure safe execution of transportation in compliance with regulatory requirements.
- Manage shipments from open to close — oversee all daily operational activities and finalize files for accounting.
Requirements
- Minimum 2 years of experience in the freight forwarding industry, with a strong emphasis on ocean and air freight.
- Graduate of an accredited freight forwarding/shipping program, with solid proficiency in freight management platforms.
- Deep knowledge and hands-on expertise with Canadian import and export regulations.
- Proactive, collaborative team player with excellent customer service skills.
- Excellent verbal, written, and interpersonal communication skills; ability to interact with customers, carriers, other forwarders, and suppliers.
- Strong proficiency with PC applications and the Microsoft Office suite.
- Fluency in English and French for communications with customers and corporate headquarters.
- Prior work experience in Canada or direct experience working with Canadian industries.
Benefits
- Competitive salary and annual bonus
- Generous vacation time with a paid flex day and volunteer days
- Comprehensive health and dental benefits starting on day one
- Annual health/lifestyle spending account
- Defined contribution pension plan
- Employee wellness initiatives
- Internal training and learning opportunities
- Professional development support
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
freight managementshipment documentationocean freightair freightCanadian import regulationsCanadian export regulationsinvoice generationoperational activities managementregulatory compliance
Soft Skills
customer servicecommunicationcollaborationproactivityinterpersonal skills
Certifications
freight forwarding program