DP World

Customer Support

• Arrange transportation with a strong focus on ocean and air freight.
• Create shipment files, arrange pickups and obtain required documents for domestic and international transport; act as an intermediary between parties to provide shipment status updates.
• Follow standard operating procedures and checklists to ensure consistency and minimize errors.
• Enter shipment and booking details accurately and in a timely manner into approved freight platforms; submit all required documentation (e.g., Master, AES, ACI, EDI, booking confirmations, etc.) and generate invoices.
• Use approved external vendors to arrange the movement of goods. Resolve misunderstandings and disputes promptly to ensure safe, on-time deliveries.
• Ensure safe execution of transportation in compliance with regulatory requirements.
• Manage shipments from open to close — oversee all daily operational activities and finalize files for accounting.

Customer Service & Operations Specialist – Freight Forwarding