Doximity

Customer and Technical Support Analyst

Doximity

full-time

Posted on:

Location Type: Remote

Location: California • United States

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About the role

  • Answer phone calls and emails in queue to provide technical, installation, and account support for users
  • Take ownership of full-cycle support tickets, following all necessary processes and procedures
  • Maintain high-level customer satisfaction
  • Identify and escalate issues as needed
  • Log issues and conduct product testing
  • Work with management and development teams to build and improve internal support tools

Requirements

  • High school diploma (Technical or junior college a plus)
  • 1-3 years customer service experience
  • 1-2 years of Call Center experience
  • Experience with CRM or other ticketing system (ZenDesk is a plus)
Benefits
  • Health insurance
  • 401(k) matching
  • Paid time off
  • Flexible work arrangements
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer servicetechnical supportproblem-solvingcommunicationissue escalationticket managementproduct testingprocess adherenceownershipcollaboration
Certifications
high school diplomatechnical college diplomajunior college diploma