Junior Sales Support Executive
GLORY
ERP
Client Service Manager
Doxim
full-time
Posted on:
Origin: • 🇺🇸 United States • Arizona
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
ERP
About the role
- Oversee every aspect of the client experience from initial project setup through ongoing monitoring and monthly invoicing
- Participate in initial project team that creates and implements new accounts
- Day-to-day communication and interaction critical to monitoring and oversight of a client’s services
- Accurate and timely processing of monthly invoices
- Support customers directly and engage technical resources to assist with technical/complex issues
- Manage overall client relationship and build strong rapport with client teams
- Introduce initiatives and solutions that grow client revenue and profit
- Provide governance for contract adherence and set expectations
- Oversee implementation of projects through closure and ensure client receives appropriate communication
- Serve as client advocate within the company and company advocate to client
- Interpret and understand KPIs, contracts, and SLAs
- Address customer support issues to exceed customer expectations and drive satisfaction
- Work collaboratively across all departments and instill strong business ethics and sense of urgency
- Analyze market research, white papers and data to provide insights and apply industry best practices where appropriate
Requirements
- Minimum of 2 years' experience using a case management system (Salesforce is preferred)
- Previous experience delivering customer service across a diverse portfolio of software products in a SaaS environment
- Strong demonstrated oversight for handling complex client issues
- Background with Continuous Improvement and Project Management is recommended
- Demonstrated computer proficiency and working knowledge of Word, Excel, PowerPoint, and Outlook
- Positive attitude and superlative communication skills
- Excellent command of the English language
- Ability to work efficiently in a fast paced and potentially stressful environment
- Must be able to fully set up customer information in OPACS/ERP
- Ability to support customers directly and engage technical resources for complex issues
- Expected to work onsite 3 days per week (hybrid based out of Phoenix, AZ)
