Client Services Representative

• Oversee every aspect of the client experience from initial project setup through ongoing monitoring and monthly invoicing
• Participate in initial project team that creates and implements new accounts
• Day-to-day communication and interaction critical to monitoring and oversight of a client’s services
• Accurate and timely processing of monthly invoices
• Support customers directly and engage technical resources to assist with technical/complex issues
• Manage overall client relationship and build strong rapport with client teams
• Introduce initiatives and solutions that grow client revenue and profit
• Provide governance for contract adherence and set expectations
• Oversee implementation of projects through closure and ensure client receives appropriate communication
• Serve as client advocate within the company and company advocate to client
• Interpret and understand KPIs, contracts, and SLAs
• Address customer support issues to exceed customer expectations and drive satisfaction
• Work collaboratively across all departments and instill strong business ethics and sense of urgency
• Analyze market research, white papers and data to provide insights and apply industry best practices where appropriate

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