Dow

Senior Customer Manager

Dow

full-time

Posted on:

Location Type: Hybrid

Location: Houston • Missouri • Texas • United States

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Job Level

Senior

About the role

  • Manages account portfolio - prepares and implements account plans.
  • Leads and coordinates customer relationships.
  • Develops and executes sales/marketing plan, delivering both value and volume.
  • Collects and utilizes market intelligence to shape sales/marketing plan.
  • Leads/conducts negotiations and implements price change.
  • Collaborates with other function(s) stakeholders to deliver improving CX results.
  • Uses CRM, DSR, CMT, Smart Pricing at “expert” level.
  • Delivers growth, including cross business opportunities.
  • Understands short vs long term trade offs and is able to articulate them for win solutions.

Requirements

  • A minimum of a bachelor’s degree or relevant military experience at or above a U.S. E5 ranking or Canadian Petty Officer 2nd Class or Sergeant.
  • 7+ years experience in technical/sales/marketing/commercial related positions is required.
  • A valid U.S. driver's license is required.
  • A minimum requirement for this U.S. based position is the ability to work legally in the United States.
  • No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process.
  • A degree discipline in business, chemistry or engineering is preferred.
  • Strong Sales excellence experience.
  • Prior customer relationship building experience.
  • Packaging or Polyethylene experience and/or knowledge.
Benefits
  • Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
  • Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it.
  • Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals.
  • Employee stock purchase programs (availability varies depending on location).
  • Student Debt Retirement Savings Match Program (U.S. only).
  • Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs.
  • Travel insurance is also available in certain countries/locations.
  • Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
  • Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
  • Competitive yearly vacation allowance.
  • Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).
  • Paid time off to care for family members who are sick or injured.
  • Paid time off to support volunteering and Employee Resource Group’s (ERG) participation.
  • Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
  • On-site fitness facilities to help stay healthy and active (availability varies depending on location).
  • Employee discounts for online shopping, cinema tickets, gym memberships and more.
  • Transportation allowance (availability varies depending on location).
  • Meal subsidiaries/vouchers (availability varies depending on location).
  • Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location).

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
sales planningmarketing executionmarket intelligencenegotiationcustomer experience (CX)cross business opportunitiespackaging knowledgepolyethylene knowledge
Soft skills
customer relationship buildingcollaborationarticulation of trade-offsleadership
Certifications
bachelor's degreeU.S. driver's license