Manager

• Utilize financial acumen to develop and update pricing formulas, using historical accounting and operational information considering the next best alternative and balancing service pricing with overall project value/impact.
• Retrieve, organize, and consolidate historical service delivery costs that are applicable using ECC/DSR; Validate historical service delivery costs used as a basis for pricing; Adjust, as needed, historical service delivery costs to account for non-routine or abnormal cost variances; Determine when Next Best Alternative, or market-based pricing.
• Develop the contractual requirements associated with each service provided to, or received from, potential new tenants.
• Work with the functions and site operations contacts to validate data used in establishing service quantity commitments (Contract Quantities) included in site service agreements for new tenants.
• Monitor service financial performance to ensure revenue and margins are aligned with those anticipated when service pricing was established.
• Investigate and initiate resolution for cases of inadequate margin performance.
• Provide support for issue resolution during the monthly, quarterly, and annual closing activities.
• In coordination with the contract managers, support annual budgeting and annual/monthly forecasting for tenant and fence line partner service consumption.
• Establish and maintain best practices for all aspects of the portfolios, including implementation, contract language, and pricing strategies.
• In collaboration with the Business Development team, lead the technical feasibility, scoping and development of service offering.
• In collaboration with Contract Management, identify improvements to existing services or opportunities for new services with existing tenants.
• In collaboration with Operations and the Tech Center, participate in the development and maintenance of the asset strategies considering: The trends in the industry, New technologies or improvements, Existing and future service needs (volumes, quality, specification, etc.), Unmet tenant needs

Portfolio Manager

Marketing

• Lead development and execution of integrated promotion strategies in close collaboration with Marketing, TS&D, and Communications.
• Deliver compelling, differentiated value propositions and messaging aligned to customer “jobs to be done” across the Architectural Coatings market.
• Drive effective deployment across digital and traditional channels to maximize reach, engagement, and demand generation.
• Support and help shape the channel strategy, with a focus on optimizing distributor partnerships.
• Ensure strong communication, enablement, and support tools are in place to drive channel effectiveness and growth.
• Partner closely with Strategic and Field Marketing Managers to translate segment strategy into actionable plans.
• Execute key initiatives and establish feedback loops from customers and the market to continuously refine strategy.
• Serve as a core member of the NAA Architectural Coatings Market Management Team (MMT).
• Co-lead the Segment Market Implementation Team (MIT), delivering detailed, execution-ready implementation plans aligned to segment priorities.
• Drive lead generation across digital and traditional channels to build a robust, high-quality pipeline.
• Support opportunity pipeline management to ensure conversion and sustained growth for the segment.
• Contribute to value-based pricing strategies for existing and new products to optimize profitability and enable growth.
• Build strong understanding of competitive dynamics, market pricing, and formulation value to support margin expansion and volume growth.
• Partner with TS&D to prioritize and advance key portfolio projects, with emphasis on broad market opportunities.
• Support planning, execution, and development of commercial-ready outputs and materials.
• Build and expand relationships across the Architectural Coatings value chain to strengthen market insight and identify new opportunities.
• Establish credibility as a go-to resource for Architectural Coatings market intelligence and trends within the organization.

Senior Marketing Specialist

Data Engineer

• Collaborate with senior data engineers to translate complex business requirements and ambiguous problem statements into clear, robust, and scalable technical designs and data models (e.g., dimensional modeling, star schemas), and independently drive the implementation of these designs.
• Design, build, and deploy high-volume data transformation logic using highly optimized PySpark.
• Contribute significantly to the design and improvement of CI/CD pipelines in Azure DevOps/Git.
• Deeply understand and connect to various source systems, demonstrating proficiency in managing data persistence and query performance across diverse technologies like SQL Server, Neo4j, and CosmosDB.
• Proactively implement and maintain advanced data quality frameworks (e.g., Delta Live Tables, Great Expectations) and monitoring solutions to ensure data reliability for mission-critical applications.
• Serve as a go-to technical resource for peers, conducting technical code reviews and informally mentoring Associate Data Engineers on PySpark and Databricks best practices.

System Administrator

• Provide Level 3–4 system administration, solution consultation, and engineering for Microsoft Exchange Online and on-premises Exchange Server SE infrastructure, including hybrid configuration management, SMTP relay governance for business-critical systems, mail flow architecture (connectors, transport rules, DNS/SPF/DKIM/DMARC), and mailbox lifecycle management.
• Administer SharePoint Online and OneDrive for Business, including site provisioning and governance, permission and access management, external sharing policies, Information Steward responsibilities, storage management, site modernization, file share-to-SharePoint migrations, and monitoring of high-risk admin changes across all management interfaces.
• Administer Microsoft Teams, including tenant policy, Teams governance (ownership lifecycle, archival processes), compliance, and app ecosystem governance (approval gates, permission policies, audits).
• Perform security patching, update management, and security hardening across servers and the M365 tenant; manage Entra ID role assignments (PIM/JIT), RBAC for applications, and conduct periodic admin access reviews across Exchange, SharePoint, and Teams admin roles to ensure least-privilege compliance.
• Support Microsoft Purview compliance functions across the M365 ecosystem, including eDiscovery and legal holds, Data Loss Prevention (DLP), retention labels and policies, audit log management, and data privacy requests (GDPR/SOX) spanning Exchange, SharePoint, Teams, and OneDrive content.
• Develop and maintain PowerShell scripts and automation for administrative tasks, reporting, health monitoring, bulk operations, and governance signals (e.g., owner attestation, guest recertification, OneDrive sync monitoring) across all M365 workloads.
• Actively monitor Microsoft Message Center posts, roadmap changes, and new feature releases; evaluate and prepare for rollouts; coordinate change communications with affected stakeholders; and drive feature enablement in partnership with Microsoft and internal teams (Security, Records Management, Data Privacy, Computer Services).
• Support strategic enterprise projects including migrations, Exchange infrastructure upgrades, licensing support, Microsoft feature deprecation, and cross-workload lifecycle alignment (Teams ↔ SharePoint ↔ Exchange) for retention and eDiscovery.

Dow

Portfolio Manager

Senior Marketing Specialist

Data Engineer

Microsoft 365 System Administrator