Senior Marketer, Social and Community
HubSpot
Community Moderator – Part Time
DoubleZero Foundation
part-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Contribute to positive growth of the DoubleZero community
- Interact with the DoubleZero community via Discord, Slack, and Telegram
- Respond to questions from community members clearly and thoughtfully
- Escalate product issues to the rest of the team when needed
- Moderate discussions and enforce community guidelines; remove spam, ban violators, and flag risks
- Understand the user’s perspective by learning about the validator ecosystem and speaking with users 1:1
- Track engagement, sentiment, and report on community health to leadership
Requirements
- Minimum 1 year of hands-on experience in community management or support within a crypto exchange or blockchain project
- Proven familiarity with key community platforms, including Telegram, Discord
- Excellent written and verbal communication
- Ability to stay very organized and promptly respond to customer inquiries across multiple channels
- Provide above-and-beyond customer experiences that leave a lasting positive impression
- Comfortable discussing crypto-native topics: wallets, gas fees, Layer 2s, etc
- Ideally, knowledge of Solana and the Solana validator community, including validator economics, business challenges, and technologies
- Strong moderation experience with Discord bots (Carl, MEE6, TicketBot) and Telegram tools
Benefits
- Positive growth of the DoubleZero community
- Opportunity to interact directly with community members
- Flexibility in work hours and locations
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
community managementcustomer supportmoderationvalidator economicsblockchain technologiescrypto-native topicsSolana knowledgeengagement trackingsentiment analysis
Soft skills
written communicationverbal communicationorganizational skillscustomer experienceproblem-solving
