Dotmatics

Statistical Support Specialist

Dotmatics

full-time

Posted on:

Location Type: Remote

Location: Canada

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 CA$129,403 - CA$175,075 per year

About the role

  • Respond to customer emails and support requests related to data analysis and interpretation of research data
  • Provide clear, accurate guidance on statistical methods and best practices for data analysis
  • Assist users with questions related to software usage, workflows, and results interpretation
  • Investigate reported software issues, reproduce bugs, and document findings
  • Collaborate with product development to report bugs and track resolutions
  • Create or update internal documentation and customer-facing support materials as needed
  • Maintain a high level of customer satisfaction through professional and timely communication

Requirements

  • Bachelor’s or Master’s degree in Statistics, Biostatistics, Mathematics, Data Science, or a closely related field
  • Familiarity with GraphPad Prism
  • Knowledge of one or more common statistical software or programming tools (e.g., R, SAS, SPSS, JMP, Minitab, Origin, SigmaPlot)
  • Ability to manage multiple support requests and prioritize effectively
  • Strong background in analyzing medical, clinical, or biological research data
  • Previous experience providing technical or customer support
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisstatistical methodsRSASSPSSJMPMinitabOriginSigmaPlotGraphPad Prism
Soft Skills
customer supportcommunicationproblem-solvingprioritizationcollaborationdocumentationguidancetimelinessprofessionalismcustomer satisfaction
Certifications
Bachelor’s degreeMaster’s degree