Dotmatics

Data Engineer

• Own the operational health, architecture intelligence, and cost optimization of cloud environments
• Develop and maintain technical understanding of the organization’s cloud architecture
• Map relationship between architectural decisions and cost drivers
• Identify cost anomalies, inefficiencies, and optimization opportunities
• Build and maintain dashboards for real-time visibility into cloud cost trends
• Help define and enforce cloud governance policies
• Serve as primary point of contact for cloud cost and operations questions

Operations Data Engineer

Marketing

• Support go-to-market strategy, positioning, and growth initiatives for the Flow Cytometry portfolio.
• Develop messaging and value propositions grounded in real scientific workflows, customer pain points, and buyer needs.
• Help define target segments, buyer personas, key use cases, and growth opportunities across both sales-led and product-led motions.
• Partner with Product and Commercial GTM teams to shape sales plays, product narratives, and market-facing messaging.
• Support product launches, campaign rollouts, and growth initiatives across the portfolio.
• Drive integrated marketing campaigns across digital, email, webinars, content, paid media, and tradeshow/event channels.
• Increase inbound demand through SEO, website optimization, campaign strategy, content programs, paid digital, and conversion-focused initiatives.
• Own campaign strategy and execution aligned to growth objectives across both PLG and SLG motions.
• Monitor and improve conversion metrics across the full marketing funnel, from awareness and engagement through trials, purchases, leads, opportunities, and revenue.
• Develop programs that help users understand product value quickly and move from trial to adoption, purchase, expansion, or sales engagement.
• Support strategies to grow new users, increase product adoption, and drive revenue from online and self-service channels.

Solutions Marketing Manager – Flow Cytometry

• Support go-to-market strategy, positioning, and growth initiatives for the Flow Cytometry portfolio.
• Develop messaging and value propositions grounded in real scientific workflows, customer pain points, and buyer needs.
• Help define target segments, buyer personas, key use cases, and growth opportunities across both sales-led and product-led motions.
• Partner with Product and Commercial GTM teams to shape sales plays, product narratives, and market-facing messaging.
• Support product launches, campaign rollouts, and growth initiatives across the portfolio.
• Ensure positioning supports both enterprise/sales-led opportunities and lower-friction product-led acquisition paths.
• Drive integrated marketing campaigns across digital, email, webinars, content, paid media, and tradeshow/event channels.
• Increase inbound demand through SEO, website optimization, campaign strategy, content programs, paid digital, and conversion-focused initiatives.
• Partner with demand generation and marketing operations teams to optimize campaign performance, lead quality, pipeline contribution, and revenue impact.
• Own campaign strategy and execution aligned to growth objectives across both PLG and SLG motions.
• Monitor and improve conversion metrics across the full marketing funnel, from awareness and engagement through trials, purchases, leads, opportunities, and revenue.
• Support product-led growth initiatives including free trials, online purchases, self-service conversion paths, and customer onboarding programs.
• Develop programs that help users understand product value quickly and move from trial to adoption, purchase, expansion, or sales engagement.
• Identify opportunities to improve the customer journey through automation, lifecycle marketing, segmentation, and targeted communications.
• Support strategies to grow new users, increase product adoption, and drive revenue from online and self-service channels.
• Develop compelling scientific and commercial content including webinars, blogs, customer stories, presentations, campaign assets, nurture content, and event materials.
• Translate complex technical concepts into clear, differentiated value for scientific audiences.
• Support thought leadership initiatives and scientific community engagement.
• Partner with internal SMEs and external customers to amplify success stories, use cases, and industry relevance.
• Create collateral that supports sales conversations, campaign execution, events, and customer education.
• Support website strategy, SEO, conversion optimization, and inbound marketing initiatives.
• Leverage marketing automation, segmentation, nurture programs, and lifecycle communications to improve engagement and conversion.
• Help manage and optimize the marketing database for the Flow Cytometry portfolio, including audience segmentation, data quality, campaign targeting, and list growth.
• Explore and implement AI tools and modern marketing workflows to accelerate execution, improve personalization, and scale impact.
• Support tradeshows, scientific conferences, webinars, and field marketing programs that drive awareness, engagement, leads, and pipeline.
• Develop event messaging, booth support materials, presentations, and campaign assets that align with portfolio growth objectives.

Solutions Engineer

• Develop configuration: Create registration entities, data flows, task templates, data visualization experiences, and other configurations in support of developing Luma Solutions that will be delivered as part of the product
• Test and troubleshoot configuration: Perform in-team testing of configuration and assist is handing test cases to the QA group for release testing. Troubleshoot configuration to understand why it is not producing desired results.
• Contribute to documentation: Write draft documentation of configuration and workflows and collaborate with the Documentation team to develop final customer-facing documentation
• Train internal and external users: Train members of other Dotmatics teams and early customers on how to use Luma Solutions configuration and the workflows it supports
• Champion quality and best practices: Actively participate in the development of best practices for Luma configuration, and ensure these best practices are followed in the development of Luma Solutions.
• Provide input into new product features: Use new product features in Luma Solutions and provide feedback on the experience, participate in user experience testing, and provide input to the Product team about features that will enable the best Solutions
• Provide input into the Solutions roadmap: Prototype ideas for new Solutions capability and provide input on how the prototypes can inform the Solutions roadmap

Solutions Architect

Backend Engineer

• Serve as the primary liaison with Siemens and Dotmatics stakeholders
• Develop deep expertise in Dotmatics' end-to-end systems
• Identify integration gaps and compliance requirements
• Own end-to-end delivery of Siemens integration initiatives
• Produce comprehensive PRDs, logic flows, and wireframes
• Partner with Engineering and QA to validate technical plans
• Define UAT standards and perform hands-on UAT
• Work with engineers and data teams on integrations
• Support change management and documentation
• Coordinate cross-functional contributors

Senior Technical Product Manager

Program Manager

• Own the end-to-end release management process. Refine, lead, and continuously improve practices that deliver high-quality, timely releases. Champion a release culture aligned to business and customer objectives, and actively replace practices that do not serve those goals
• Define and maintain a clear release calendar. Provide timely updates on release readiness, risk, and post-release adoption metrics across all relevant audiences
• Coordinate in-flight work across Jira (our system of record). Identify and mitigate release risk, flagging unrealistic plans early and collaborating with Product and Services to support escalations and customer-specific builds
• Align release artifacts across Product, Engineering, Marketing (including tier 1 and tier 2 launches), Sales (enablement), and Services (training)
• Lead cross-functional release meetings and asynchronous processes. Act as the definitive voice driving the holistic release process forward
• Track, monitor, and drive resolution of release issues with pace and accountability. Escalate and hold others accountable where needed
• Lead program-level planning and governance across the ELN Platform. Manage dependencies, milestones, and delivery roadmaps across multiple concurrent workstreams
• Translate company and customer objectives into a clear execution strategy. Ensure teams understand priorities and how their work connects to broader business goals
• Identify, track, and mitigate program-level risks and issues early. Escalate where needed and hold stakeholders accountable for resolution
• Provide regular, audience-appropriate reporting to stakeholders from engineering teams through to executive leadership. Cover progress, risk, and strategic alignment
• Support the rollout of Solution Area Initiatives. Play an active role in embedding this new operational model across the company as it is defined and scaled
• Build and maintain strong relationships across functions. Practice influence without authority and drive alignment across a wide range of internal and external stakeholders
• Champion agile delivery across the release and process. Align with and actively influence agile methodology to support effective product and engineering execution
• Enable and coach product and engineering teams. Listen to day-to-day challenges and incorporate their input into how the teams plan and deliver
• Apply a growth mindset. Embrace operational improvements and lead collaborative processes where team members feel heard and empowered

Program Manager, Release & Delivery – ELN Platform

Account Executive

• Weekly and quarterly reporting in the Customer Relationship Management (CRM) system for sales activities and pipeline; prepare quarterly sales summaries.
• Coordination with sales teams across other geographies for global accounts
• Find new customers for Protein Metrics, with a particular focus on Enterprise deployments, by establishing and leveraging partnerships with MS vendors in the region
• Manage current customer base and ensure expansion for Protein Metrics solutions
• Assist Marketing in identifying gaps in information or knowledge of Protein Metrics in the market.
• Ensure best practices are applied at all levels in each account; maintain high level business contacts in parallel with scientific contacts with the Customer Success team.
• Coordination with Customer Success teams to ensure that Demonstration requests, Deployment requests, and Pilot programs are all delivered on time.
• Ensure feedback of customer requests to Product Management for actionable improvements to the products
• Act as a resource to our customers to help build ROI justification for Protein Metrics software
• Coordinate with Marketing to support marketing initiatives (conference and webinar support, business development, etc.)

Account Executive – Mid Atlantic U.S

Customer Support

• Own resolution of incoming and escalated support cases including basic product troubleshooting, license transfers, account setup, software installation and activation, quoting and order processing, and requests that require deeper investigation or judgment
• Partner with Sales on compliance, quoting, and order processing for key accounts, when applicable
• Work across multiple software products and support platforms
• Collaborate with Finance, DevOps, Product, and Quality Assurance to drive timely, complete resolution of technical and account-level issues
• Write clear, thoughtful responses to complex customer situations and work with the team to determine the best path to resolution
• Track and actively manage the health of your customer accounts/engagements, with CSAT as a primary measure of success
• Maintain consistent, high-quality customer engagement at every stage of the journey measured against monthly and quarterly targets, where applicable
• Surface customer feedback and product gaps to the Product team to influence roadmap priorities
• Partner with QA on new feature testing, bug reproduction, and cross-team communication for complex issues
• Work with support partners and scientific subject-matter experts to identify and close gaps in support and training/knowledge base content

Customer Support Associate

• Own resolution of incoming and escalated support cases including basic product troubleshooting, license transfers, account setup, software installation and activation, quoting and order processing, and requests that require deeper investigation or judgment
• Partner with Sales on compliance, quoting, and order processing for key accounts, when applicable
• Work across multiple software products and support platforms
• Collaborate with Finance, DevOps, Product, and Quality Assurance to drive timely, complete resolution of technical and account-level issues
• Write clear, thoughtful responses to complex customer situations and work with the team to determine the best path to resolution
• Lead projects tied to payment collections, customer intelligence, account data hygiene, and content campaigns that improve the customer experience
• Track and actively manage the health of your customer accounts/engagements, with CSAT as a primary measure of success
• Maintain consistent, high-quality customer engagement at every stage of the journey measured against monthly and quarterly targets, where applicable
• Surface customer feedback and product gaps to the Product team to influence roadmap priorities
• Partner with QA on new feature testing, bug reproduction, and cross-team communication for complex issues
• Work with support partners and scientific subject-matter experts to identify and close gaps in support and training/knowledge base content

• Define and drive system architecture for services within a Node.js/TypeScript ecosystem.
• Contribute to and improve engineering standards, patterns, and best practices for distributed systems, observability, and reliability.
• Architect and implement serverless and event-driven data processing pipelines for high-volume scientific data.
• Guarantee the scalability, maintainability, and security of software solutions.
• Provide technical guidance to Software Engineers, conduct code reviews, and raise the bar for design, code quality, and operational excellence.
• Help shape user interfaces that are intuitive and accelerate scientific research.
• Collaborate with other teams to build scientific solutions on top of a best-in-class scientific data engine.

Operations Data Engineer

Solutions Marketing Manager – Flow Cytometry

Solutions Marketing Manager – Flow Cytometry

Solutions Architect

Senior Technical Product Manager

Program Manager, Release & Delivery – ELN Platform

Account Executive – Mid Atlantic U.S

Customer Support Associate

Customer Support Associate

Staff Engineer – Full Stack, Node.js