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Director, EMEA Professional Services
DotmaticsDirector leading EMEA Professional Services at Dotmatics, driving delivery excellence across their scientific software portfolio. Managing regional performance and cultivating customer success.
About the role
Key responsibilities & impact- Lead and develop a high performing management team across scientific implementation and regional delivery.
- Build a culture of accountability, collaboration and continuous improvement.
- Develop an organisation capable of supporting both established Platform implementations and next generation Luma solutions.
- Build management capability and succession across the region.
- Own regional services bookings, revenue, utilisation, margin, forecasting and delivery predictability.
- Partner with Sales, PreSales, Support and Customer Success to shape, scope and govern services engagements.
- Act as the senior Professional Services leader for strategic EMEA customer engagements.
- Ensure programmes consistently deliver quality outcomes, customer value and commercial success.
- Develop scalable delivery capacity through offshore teams and strategic partners.
Requirements
What you’ll need- Significant leadership experience within Professional Services, consulting or enterprise software delivery.
- Experience leading managers and building high performing regional organisations.
- Ownership of commercial metrics including revenue, utilisation, margin, forecasting and capacity planning.
- Experience leading complex customer implementations and executive governance.
- Strong understanding of Statements of Work, project governance, scope management and change control.
- Experience working closely with Sales, PreSales, Support, Product, Customer Success and Finance.
- Experience building offshore, partner or blended delivery models.
- Strong executive presence and the ability to influence senior stakeholders across a global organisation.
Benefits
Comp & perks- Private Medical
- Wellness Benefits (Mental Health Apps and Fitness Perks)
- Company-paid Life cover
- EAP (Employee Assistance Program)
- Pension/Retirement Plan
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Revenue ManagementUtilisation ManagementMargin ManagementForecastingCapacity PlanningStatements of WorkChange ControlProject Governance
Soft Skills
Executive PresenceInfluencing Senior StakeholdersCollaborationAccountabilityContinuous Improvement