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Director, EMEA Professional Services
DotmaticsDirector leading EMEA Professional Services at Dotmatics, driving delivery excellence across their scientific software portfolio. Managing regional performance and cultivating customer success.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive leadership in Professional Services with a focus on driving commercial metrics such as revenue, utilisation, and margin. Capable of building high-performing teams and managing complex customer implementations while ensuring quality outcomes and customer value.
Highest-signal resume keywords
Leadership Experience in Professional ServicesCommercial Metrics OwnershipComplex Customer ImplementationsProject Governance and Scope ManagementBuilding Offshore Delivery Models
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Revenue ManagementUtilisation ManagementMargin ManagementForecastingCapacity PlanningStatements of WorkChange ControlProject Governance
Soft Skills
Executive PresenceInfluencing Senior StakeholdersCollaborationAccountabilityContinuous Improvement
Industry Keywords
Professional ServicesConsultingEnterprise Software DeliveryCustomer SuccessSalesPreSalesSupportStrategic Partnerships
About the role
Key responsibilities & impact- Lead and develop a high performing management team across scientific implementation and regional delivery.
- Build a culture of accountability, collaboration and continuous improvement.
- Develop an organisation capable of supporting both established Platform implementations and next generation Luma solutions.
- Build management capability and succession across the region.
- Own regional services bookings, revenue, utilisation, margin, forecasting and delivery predictability.
- Partner with Sales, PreSales, Support and Customer Success to shape, scope and govern services engagements.
- Act as the senior Professional Services leader for strategic EMEA customer engagements.
- Ensure programmes consistently deliver quality outcomes, customer value and commercial success.
- Develop scalable delivery capacity through offshore teams and strategic partners.
Requirements
What you’ll need- Significant leadership experience within Professional Services, consulting or enterprise software delivery.
- Experience leading managers and building high performing regional organisations.
- Ownership of commercial metrics including revenue, utilisation, margin, forecasting and capacity planning.
- Experience leading complex customer implementations and executive governance.
- Strong understanding of Statements of Work, project governance, scope management and change control.
- Experience working closely with Sales, PreSales, Support, Product, Customer Success and Finance.
- Experience building offshore, partner or blended delivery models.
- Strong executive presence and the ability to influence senior stakeholders across a global organisation.
Benefits
Comp & perks- Private Medical
- Wellness Benefits (Mental Health Apps and Fitness Perks)
- Company-paid Life cover
- EAP (Employee Assistance Program)
- Pension/Retirement Plan