Dorskin

System Administrator

• Serve as the organizations primary Salesforce technical lead across Sales Cloud and Experience Cloud, including third-party Salesforce tools, driving the ongoing design and expansion of an actively evolving platform, and ensuring the platform architecture is scalable, sustainable, and aligned with organizational goals
• Maintain automated backups of production data and metadata as well as overall data integrity of Salesforce through regular audits and ensure that Program CRM supports Share Our Strengths programmatic and organizational goals; stay abreast of data integrity best practice processes, methods and technology tools
• Manage advanced configuration, including designing and building custom objects and relationships, dynamic forms across complex objects with 400+ fields, automating business processes using Salesforce Flows, creating formula and rollup summary fields, adding and editing fields, changing page layouts, and editing permissions
• Manage and troubleshoot data migrations and integrations from external sources to Salesforce
• Collaborate with IT, Data Analytics, and external developers on bidirectional AWS-Salesforce integration, aligning data mapping requirements, providing solution design input, and conducting ongoing monitoring to ensure data integrity
• Design and build advanced reports, custom report types, and dashboards that aggregate data across multiple objects to support evolving reporting needs
• Create and maintain system documentation infrastructure, templates and standards, and work collaboratively with internal and external stakeholders to ensure documentation is completed for both internally and externally delivered work.
• Lead development of data dictionaries and field mapping resources for core Salesforce objects, supporting data consistency for objects with multiple integrations and cross-departmental users
• Manage data hygiene efforts, including developing and maintaining the organizations duplicate management protocol, implementing necessary validation and duplicate rules, and providing oversight to the CRM Manager and superusers on consistent application
• Proactively make recommendations on system improvements through independent assessment of technical risk, participation in workgroup and requirements gathering processes, and evolving business needs of the department and organization.
• Partner with colleagues to support Share Our Strength's work to be a diverse and inclusive organization, and ensuring this value is embedded in the organization and throughout our work.

Salesforce Systems Administrator