Doosan

Field Service Manager

Doosan

full-time

Posted on:

Location Type: Office

Location: Northampton • United Kingdom

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About the role

  • Successfully manage a team of regional Field Service & Resident engineers ensuring operational performance across the business to achieve and exceed agreed KPI’s.
  • Deliver market leading customer service and enhance customer satisfaction while building strong relationships with stakeholders.
  • Oversee and guide Field Service and Resident engineers, conducting performance evaluations.
  • Overview KPI linked data for VOR’s, breakdowns and PM services.
  • Build and maintain customer relationships and address customer enquiries and concerns.
  • Analyze team performance metrics and monitor reports on service delivery and productivity.
  • Manage absenteeism and conduct Return to Work reviews, as well as authorization of annual leave requests and monitoring of overtime requests.
  • Ensure adherence to safety regulations and company policies, collating accident investigation documentation and liaising with Health and Safety Manager.
  • Review incoming CVs in collaboration with Operations Manager and participate in the interviewing process for candidate selection.

Requirements

  • Proven managerial experience and leadership within a technical environment.
  • Material Handling industry knowledge.
  • Strong analytical and strategic planning skills.
  • Excellent communication and negotiation capabilities.
  • Proficiency in MS Office, especially Excel and PowerPoint.
Benefits
  • Competitive Salary Package
  • Company car / car allowance
  • Contributory Pension Scheme
  • Enhanced Parental Policies
  • Life Assurance
  • On-site parking
  • Employee Welfare Scheme – Vouchers for birthdays/weddings/children/studies/long service etc
  • Employee Assistance Programme giving you access to Retail/Health/Gym discounts, confidential counselling and advice, Cycle2Work Scheme, and much more…
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
performance evaluationsKPI analysisservice delivery metricsabsenteeism managementaccident investigation documentation
Soft Skills
team managementcustomer servicerelationship buildinganalytical skillsstrategic planningcommunication skillsnegotiation skills