Director, SMB Account Management – New Verticals
DoorDash
full-time
Posted on:
Location Type: Remote
Location: Arizona • California • United States
Visit company websiteExplore more
Salary
💰 $227,700 - $334,800 per year
Job Level
About the role
- Lead Implementation and Account Management teams across SMB and select Mid-Market merchants.
- Own performance and sales org design, driving retention and growth outcomes.
- Create clarity, structure, and accountability in evolving processes.
- Own and deliver against quarterly and annual performance targets.
- Develop repeatable motions for activation, upsell, cross-sell, and new product rollout.
- Influence across Merchant Strategy, Sales Ops, Product, Finance, Engineering, Support, HR, and Recruiting.
- Build strong internal networks to unblock constraints and accelerate progress.
- Hire, coach, and develop high-performing managers and frontline teams.
Requirements
- 8+ years of progressive experience in sales, account management, merchant success, or related go-to-market leadership roles.
- 5+ years leading managers and scaled frontline teams.
- Experience growing SMB and/or Mid-Market accounts in high-growth, evolving environments.
- Proven track record of achieving or exceeding performance goals while building infrastructure.
- Experience building or scaling a business, vertical, or product.
- Strong cross-functional leadership experience within matrixed organizations.
- Demonstrated ability to manage multiple complex initiatives simultaneously.
- Ability to effectively interface from C-suite executives to frontline reps.
- Comfort with core sales and CRM tooling (e.g., Salesforce, reporting dashboards, productivity tools).
Benefits
- 401(k) plan with employer matching
- 16 weeks of paid parental leave
- Wellness benefits
- Commuter benefits match
- Paid time off
- Paid sick leave
- Medical benefits
- Dental benefits
- Vision benefits
- 11 paid holidays
- Disability insurance
- Basic life insurance
- Family-forming assistance
- Mental health program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
sales managementaccount managementmerchant successgo-to-market strategyperformance trackingbusiness scalingproduct rolloutcross-sellingupsellinginfrastructure building
Soft Skills
leadershipcoachingcommunicationinfluencenetworkingaccountabilityorganizational skillsproblem-solvingstrategic thinkingadaptability