DoorDash

Platform Implementation Manager

DoorDash

full-time

Posted on:

Location Type: Remote

Location: Arizona • California • United States

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Salary

💰 $64,600 - $95,000 per year

About the role

  • Drive merchant onboarding & implementation with clear, concise communication.
  • Deliver strong presentations and handle merchant frustrations with grace and support.
  • Train our merchants on DoorDash’s Online Ordering product and functionality.
  • Leverage your tech-savviness and curiosity to troubleshoot merchants' technical issues.
  • Become a product expert and cross-functional subject matter expert on our products.
  • Collaborate and support our sales and account management teams with their merchant implementation challenges.
  • Share product and operations feedback with our team on a regular basis to share our team’s trajectory and product offerings.
  • Meet our team's high bar of internal and external service and timeline goals.
  • Highlight opportunities for leadership to improve team workflows and merchant success.
  • Be able to achieve immediate results and adapt to an evolving work environment.
  • Look for ways to improve and want to shape the direction of the company.

Requirements

  • Bachelor’s degree or equivalent work experience
  • 3-5 years of work experience in onboarding, implementation, project management and/or account management
  • Able to complete tasks accurately, effectively, and on time with superb attention to detail
  • Experience working successfully cross-functionally with individual contributors
  • Excellent external and internal customer presentation and communication skills
  • Tech-savvy: You are curious and able to dig into technical issues
Benefits
  • 401(k) plan with employer matching
  • 16 weeks of paid parental leave
  • Wellness benefits
  • Commuter benefits match
  • Paid time off and paid sick leave
  • Medical, dental, and vision benefits
  • 11 paid holidays
  • Disability and basic life insurance
  • Family-forming assistance
  • Mental health program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
onboardingimplementationproject managementaccount managementtechnical troubleshootingproduct expertise
Soft Skills
communicationpresentationcustomer serviceattention to detailadaptabilityleadershipcollaborationproblem-solving
Certifications
Bachelor’s degree