People Operations

• Lead a global team of process strategists to reimagine end-to-end People experiences at DoorDash and Wolt
• Set vision and roadmap for continuous improvement across global People processes aligned to enterprise automation and transformation goals
• Apply Lean Six Sigma and systems thinking to diagnose root causes, redesign processes, and embed automation and self-service at scale
• Partner with tech and product leaders to deliver solutions balancing process simplification, policy alignment, and end-user experience
• Oversee creation of future-state process architectures that integrate with AI-powered tools and platforms
• Ensure process changes are backed by quantifiable metrics (time savings, SLA compression, ROI, adoption rates)
• Facilitate cross-functional design sessions to align priorities and drive readiness across process, org, and tech dimensions
• Build dashboards and diagnostic tools to monitor process health and identify opportunities
• Champion end-user empathy and institutionalize a culture of continuous improvement
• Report to VP, People Platforms and partner with COEs, business unit People leaders, engineers, product managers, and operations leaders worldwide
• Measure success by accelerated process velocity, measurable ROI, experience improvement, and lasting adoption

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