Senior Manager, People Product
DoorDash
Senior Manager, People Process Transformation and Continuous Improvement
DoorDash
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $170,000 - $250,000 per year
Job Level
Senior
About the role
- Lead a global team of process strategists to reimagine end-to-end People experiences at DoorDash and Wolt
- Set vision and roadmap for continuous improvement across global People processes aligned to enterprise automation and transformation goals
- Apply Lean Six Sigma and systems thinking to diagnose root causes, redesign processes, and embed automation and self-service at scale
- Partner with tech and product leaders to deliver solutions balancing process simplification, policy alignment, and end-user experience
- Oversee creation of future-state process architectures that integrate with AI-powered tools and platforms
- Ensure process changes are backed by quantifiable metrics (time savings, SLA compression, ROI, adoption rates)
- Facilitate cross-functional design sessions to align priorities and drive readiness across process, org, and tech dimensions
- Build dashboards and diagnostic tools to monitor process health and identify opportunities
- Champion end-user empathy and institutionalize a culture of continuous improvement
- Report to VP, People Platforms and partner with COEs, business unit People leaders, engineers, product managers, and operations leaders worldwide
- Measure success by accelerated process velocity, measurable ROI, experience improvement, and lasting adoption
Requirements
- 10+ years of hands-on Continuous Improvement leadership, ideally in HR, Talent Acquisition, or other large-scale operational functions
- Expert in Lean Six Sigma methodologies (Black Belt or equivalent experience)
- Proficiency with tools like Value Stream Mapping, 5 Whys, and root cause analysis
- Experience leading large-scale, multi-system process transformations across global organizations
- Systems thinker able to decompose org/process/tech architectures
- Proven record of measurable impact: compressing cycle times, reducing costs, increasing quality, and boosting adoption
- Fluent in process mapping, service blueprinting, and org/process/tech decomposition
- Demonstrated end-user empathy in process design
- Ability to thrive in high-change, high-ambiguity environments using data and structured thinking
- Strong collaboration and influence skills to align diverse stakeholders
- Experience leading and developing teams of senior people process strategists
