Support Specialist, Live Operations
DoorDash
full-time
Posted on:
Location Type: Remote
Location: California • United States
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Salary
💰 $21 - $31 per hour
About the role
- Anticipate customer needs and resolve issues before they arise.
- Collaborate with teams to identify opportunities for process optimization.
- Leverage skills to tackle new and diverse challenges.
- Work cross-functionally with different departments within DoorDash for Business.
- Triage customer support issues to assess urgency and assign prioritization.
- Utilize internal and external tools to complete SOP requirements.
- Proactively contact Customers, Merchants, and Dashers via phone, text, or chat.
- Create documentation for processes to support specific experiments.
Requirements
- 2+ years experience working in customer support, operations, or account management.
- Ability to prioritize varying tasks.
- Demonstrated ability to adapt to changing priorities, environments, and challenges.
- Critical thinking skills to evaluate and resolve situations.
- Attention to detail and maintaining high standards of quality.
- Comfort with varying levels of ambiguity.
Benefits
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Applicant Tracking System Keywords
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Soft Skills
customer needs anticipationissue resolutionprocess optimizationcollaborationtriageprioritizationadaptabilitycritical thinkingattention to detailcomfort with ambiguity