Strategic Partner Manager I
DoorDash
full-time
Posted on:
Location Type: Remote
Location: California • United States
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Salary
💰 $69,700 - $117,000 per year
About the role
- Own and grow relationships with a portfolio of SMB restaurant partners
- Serve as the primary point of contact to merchants
- Help merchants improve performance, adopt new products, and expand partnerships
- Lead regular business check-ins and present data-backed recommendations
- Upsell incremental solutions and ensure partnership terms drive value
- Work cross-functionally to resolve issues and support operational improvements
- Maintain high levels of satisfaction and retention.
- Report to a regional manager within Outside Account Management
Requirements
- 3+ years of experience in account management, post-sales, customer success, or a related client-facing role
- Proven ability to drive customer satisfaction, retention, and product adoption through a merchant-first approach
- Strong analytical skills with experience building data-driven recommendations and client-facing QBRs
- Comfort managing multiple stakeholders, timelines, and priorities across a book of business
- Experience working with sales and productivity tools such as Salesforce, Outreach, Sales Navigator, and Google Workspace
- Strong communication skills and the ability to build trusted relationships with small to mid-sized market merchants.
Benefits
- 401(k) plan with employer matching
- 16 weeks of paid parental leave
- Wellness benefits
- Commuter benefits match
- Paid time off and paid sick leave
- Medical, dental, and vision benefits
- 11 paid holidays
- Disability and basic life insurance
- Family-forming assistance
- Mental health program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementcustomer successdata analysisdata-driven recommendationsQBRs
Soft skills
customer satisfactionretentionproduct adoptionrelationship buildinganalytical skillscommunication skillsstakeholder managementprioritization