Dominion National

Analyst

• Lead analysis, design, and implementation of complex data integrations, including but not limited to 834, 837, 999, and 277 transactions
• Serve as primary SME and escalation point for EDI-related production issues and enrollment data discrepancies
• Perform advanced data analysis and validation using SQL to troubleshoot high-volume transactional systems
• Own end-to-end production oversight of inbound and outbound data exchanges, ensuring SLA compliance and minimizing operational risk
• Develop and maintain detailed technical specifications, data mapping documentation, and process workflows
• Identify and lead automation initiatives to reduce manual processing, improve accuracy, and increase operational efficiency
• Conduct root cause analysis for systemic issues and implement long-term corrective solutions
• Partner with external vendors, strategic clients, and internal business stakeholders to manage integrations and production timelines
• Evaluate and recommend enhancements to data architecture, controls, and governance practices
• Mentor junior analysts and provide technical guidance across projects and operational initiatives
• Manage multiple concurrent projects with minimal supervision in a deadline-driven environment
• Ensure compliance with regulatory requirements and internal audit standards related to data exchange processes

Senior EDI Analyst

Account Executive

• Establish and maintain an ongoing relationship with key group decision-makers and brokers, and third-party administrators, as well as their support staff, in order to retain existing business and develop new business.
• Coordinates activities with Group Services and other Administrative Departments (if applicable) to ensure that customers receive service which meets or exceeds their expectations and all predetermined standards.
• Service new and existing clients.
• Coordinate the development of proposals as necessary.
• Coordinate and/or conduct open enrollment meetings for existing and new accounts as necessary.
• Become familiar with competitive information and trends within the employee benefits industry.
• Collect such information and make it available to the appropriate Dominion personnel.
• Track all activities through corporate sales system(s) and submit all reports on a timely basis.
• Attends and participates in sales meetings.
• Must adopt and be proficient in CRM Systems (Salesforce).

Sales Executive – Dental Sales

Account Manager

• Building and maintaining client retention and relationships
• Primary point of contact for group customer contacts related to contracts, benefits, rates, renewal activities, and escalated service issues
• Consulting with clients, brokers and consultants to ensure satisfaction
• Lead solution development efforts that address clients' needs
• Monitor and maintain data integrity within accounts

Account Manager – Dental Sales

• Establish and maintain an ongoing relationship with key group decision-makers and brokers
• Service new and existing clients
• Coordinate the development of proposals as necessary
• Coordinate and/or conduct open enrollment meetings
• Become familiar with competitive information and trends within the employee benefits industry
• Track all activities through corporate sales system(s) and submit all reports on a timely basis.
• Attends and participates in sales meetings
• Must adopt and be proficient in CRM Systems (Salesforce)
• Expected to mentor and provide guidance to Sales Executives.

Senior EDI Analyst

Sales Executive – Dental Sales

Account Manager – Dental Sales

Senior Sales Executive – Dental Sales