Engineer Summer Intern - #2784
Wade Trim
Job Level
Senior
Tech Stack
WordPress
About the role
- Serve as the point of contact for the client, conducting regular checkins and handling escalations and upsells
- Identify new client opportunities and act as liaison to pitch clients on such opportunities
- Work with the production teams to appropriately resource client needs
- Collaborate with production teams to develop strategic recommendation briefs on par with agency standards taking into consideration best practices and client goals
- Collaborate on and run Growth Councils
- Collaborate with design and production departments to communicate strategy, review concepts and develop client presentations
- Present upsell opportunities as appropriate
- Act as a backchannel to communicate production team’s concerns to the client
- Identify and solution project risks in collaboration with the production team
- Fully understand the client objectives and project goals and articulate them clearly
- Work with the project teams to monitor project risks and scope creep to foresee/ identify potential problems and proactively identify solutions to address them in advance
- Consistently identify needs that clients may not recognize and ensure approaches and solutions are linked to objectives and future needs
- This role will require some travel to company and client locations. Travel time may be outside of working hours.
Requirements
- 4-6 years prior experience working in a sales or account management role in the ecommerce or tech industry
- Preference given to candidates who have demonstrated prior experience working on Shopify and/ or WordPress projects or with agency experience
- Strong understanding of business and functional requirements
- Understanding of third party applications, platforms, and integrations
- Excellent verbal, written, presentation and interpersonal communication skills
- Self-motivated, detail-oriented
- Level-headed and positive attitude under pressure
- Ability to manage workload and meet deadlines
- A passion for learning new skills
- Strong web and Mac desktop skills
