Domaine

Account Manager

• Serve as the point of contact for the client, conducting regular checkins and handling escalations and upsells
• Identify new client opportunities and act as liaison to pitch clients on such opportunities
• Work with the production teams to appropriately resource client needs
• Collaborate with production teams to develop strategic recommendation briefs on par with agency standards taking into consideration best practices and client goals
• Collaborate on and run Growth Councils
• Collaborate with design and production departments to communicate strategy, review concepts and develop client presentations
• Present upsell opportunities as appropriate
• Act as a backchannel to communicate production team’s concerns to the client
• Identify and solution project risks in collaboration with the production team
• Fully understand the client objectives and project goals and articulate them clearly
• Work with the project teams to monitor project risks and scope creep to foresee/ identify potential problems and proactively identify solutions to address them in advance
• Consistently identify needs that clients may not recognize and ensure approaches and solutions are linked to objectives and future needs
• This role will require some travel to company and client locations. Travel time may be outside of working hours.

Senior Account Manager