Dolead

Customer Success Manager

• Build and grow relationships with key client stakeholders, acting as their go-to person for all questions and needs
• Understand client needs & market trends, using data and insights to identify upsell and cross-sell opportunities
• Design and execute account plans aligned with client objectives, tracking results and ensuring impact
• Own your pipeline and forecasts: follow up on opportunities, monitor key metrics, and achieve revenue targets
• Collaborate with internal teams (Sales, Marketing, Product, Performance) to deliver the right solutions and share client feedback
• Negotiate and close deals that support client goals while aligning with Dolead’s policies and process
• Track and report on performance, using insights to adjust strategies and continuously improve
• Resolve issues quickly and provide proactive support to keep clients satisfied and successful
• Stay ahead of the industry, monitoring competitors and best practices to bring fresh ideas to your clients

Performance Marketing

• Own performance end-to-end for your portfolio across paid channels (Google, Meta, TikTok; Taboola/Outbrain as needed)
• Monitor and improve core KPIs (incl. Growth Revenue / Net Revenue , CVR, and quality signals)
• Diagnose fast, act faster: spot anomalies early, run root-cause analysis (channel / creative / offer / funnel / tracking / market), and turn insights into prioritized squad actions
• Build and drive growth plans with the Customer Success Manager: targets, milestones, forecasts, and the execution roadmap to hit them
• Lead a squad (Traffic / Paid Acquisition profiles): set priorities, unblock, challenge assumptions, and raise the quality bar — with a “data wins arguments” mindset
• Run structured experimentation: design test plans (creative angles, offers, channel mix, landing hypotheses, platform features), decide what scales, and document learnings into repeatable playbooks
• Benchmark continuously: track competitor moves, auction pressure, and creative trends to stay ahead — not just react
• Stay ahead of the curve on platforms, trends, and emerging marketing tech — and translate that into practical changes your squad can execute

Customer Success Manager

Performance Marketing Manager