Drive the development of product features to provide for the security, trust, and safety of the Docusign platform
Design and execute the organization’s trust and safety strategies, focusing on proactive risk reduction through secure software development
Build a high-performing, product-driven team focused on measurable outcomes and continuous improvement
Lead and grow a team of Trust & Safety developers, platform engineers, and data and operations analysts
Develop and implement technical, code-based solutions to proactively protect the platform against emerging threats and abuse patterns
Oversee the investigation and response to platform abuse and fraud
Collaborate with AI/ML teams and supporting vendors to implement secure model development practices
Serve as a key advisor to executive leadership and support the Chief Information Security Officer in advising the Docusign Board on Trust & Safety matters

Requirements

10+ years in trust and safety, product management, software development, or security or security-related disciplines, with 8+ years in leadership roles
Bachelor’s degree in computer science, data science, artificial intelligence, machine learning, cybersecurity, risk management, or a related technical field
Proven experience designing and leading trust and safety programs
Strong understanding of product security, including secure development lifecycle and CI/CD best practices, platform abuse risks, and secure coding practices
Deep knowledge of threats presented by fraud TTPs (on-platform, off-platform, and hybrid fraud)
Substantive experience working with threat intelligence, T&S, CSIRT, PSIRT, CSA, Product, and Engineering teams, other businesses, and governmental agencies to combat threat actor activities
Experience defining KPIs, metrics pipelines, and executive reporting frameworks

Benefits

Paid Time Off: earned time off, as well as paid company holidays based on region
Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
Retirement Plans: select retirement and pension programs with potential for employer contributions
Learning and Development: options for coaching, online courses and education reimbursements
Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

secure software developmenttrust and safety strategiestechnical solutionssecure development lifecycleCI/CD best practicessecure coding practicesthreat intelligenceKPI definitionmetrics pipelinesexecutive reporting frameworks

Soft Skills

leadershipteam buildingcollaborationadvisory skillscontinuous improvementcommunication