Senior Solutions Engineer, B2B SaaS
Docsumo
full-time
Posted on:
Location Type: Remote
Location: India
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Job Level
Tech Stack
About the role
- Provide technical expertise through solution designs, solution demonstrations, proof of concepts by various mediums - in-person/virtual presentations, white boards etc.
- Should be able to cater to the customer's requirement.
- Should be able to provide support assistance to the customer at times when required.
- Delivering customer demos and helping with customer onboarding.
- Should be able to design solutions based on the customer’s requirement and flexibility and must know how to work on multiple solutions.
- Work cross-functionally with the Product Management and Engineering teams to ensure internal speed bumps are encountered.
- Reporting processes that may need improvement.
- Ensuring that our CRM contains accurate account details and contact information.
- Work with the CS and Sales team to ensure all the demos and onboarding setups are handled.
- RnD mindset to come up with innovative solutions and workflows.
- Work Timings will be 3:30PM IST to 12:30AM IST
Requirements
- Has minimum 3 years of experience, preferably in SaaS or IT.
- Must have a full time degree in Engineering Background.
- Must have good experience in programming languages like python.
- Good understanding of REST API and making api calls.
- Good experience with POSTMAN, integration tools like zapier, and other middleware.
Benefits
- Take ownership of your time and work
- Have a growth mindset
- Pay attention to details
- Be highly collaborative while deciding independently
- Be purposeful in your actions
- Be respectful
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
programming languagesPythonREST APIAPI calls
Soft Skills
technical expertisecustomer supportsolution designcross-functional collaborationproblem-solvinginnovation
Certifications
Engineering degree