Customer Service Representative
DocMagic
full-time
Posted on:
Location Type: Office
Location: Torrance • California • United States
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Salary
💰 $26 - $30 per hour
About the role
- provide effective and efficient service to internal and external customers
- have in-depth knowledge of DocMagic products and services
- maintain quality service with no more than 5% of tickets needing rework
- establish working relationships and communicate effectively with clients
- take ownership of escalated or urgent requests
- adhere to attendance and time management of shifts, breaks, and lunch
Requirements
- High School degree or higher
- 2 years of customer service experience
- 2 years of computer knowledge and communicating on a phone.
- 2 years experience working with Excel, Word, and Outlook.
- Mortgage industry experience and knowledge preferred.
Benefits
- comprehensive health coverage
- paid time off
- company-paid holidays
- 401K with company matching
- on-site wellness classes
- snacks
- monthly food trucks
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ExcelWordOutlook
Soft Skills
customer servicecommunicationtime managementrelationship buildingownership
Certifications
High School degree