Deliver high levels of customer satisfaction through technical engagement designed to share knowledge, known best practices for adopting Docker products, identifying and preventing issues, and ensuring that customers experience value.
Work closely with Technical Account Managers to help customers be successful with Docker
Presenting and discussing application development topics using Docker solutions with Developers.
Talking with customers about how to improve their developer experience and SDLC.
Writing application code as part of demos and workshops.
Presenting on topics related to Docker and DevOps, and demonstrating key features and capabilities of the Docker platform.
Assist customers with technical questions, leveraging other resources as appropriate, and escalating critical issues as appropriate.
Meet virtually or in person with your customers.
Advocate for product enhancements with Engineering & Product Management to solve customer challenges.
Present to technical executives and directors on the Docker platform strategy, concepts, and roadmap.
Coordinate critical support issues and provide context and continuity across different teams that interface with your customers.
Author technical content such as presentations, white papers, knowledge base articles, architectural diagrams, or demos to leverage your field experience across customers and partners.
Leverage best practices for Docker products to guide customers to a sustainable, scalable Docker environment.

Requirements

Experience in managing customer relationships at the technical and business level.
Experience presenting solutions and demonstrations to small and large audiences, virtually and in person.
Experience interfacing with internal teams, including technical support, product, and engineering, to enhance documentation, enablement, and product features to improve customer experience and enablement.
Experience developing application code, and a clear understanding of the challenges developers experience on a daily basis.
Ability to solve technical problems and translate customer experience to actionable feedback for engineering.
Experience developing collateral to assist customers with best-practice adoption.
Experience with virtualization and cloud services (VMWare, Azure, AWS, GCP, etc.).
Experience in Linux and Windows administration.
Experience with DevOps concepts and tools (continuous integration and deployment, configuration management, serverless architecture, etc.)
Experience with Docker and the container ecosystem
Experience with AI coding agents and MCP servers is preferred
1+ years experience in software development
Willingness to travel to customer locations.

Benefits

Freedom & flexibility; fit your work around your life
Designated quarterly Whaleness Days plus end of year Whaleness break
Home office setup; we want you comfortable while you work
16 weeks of paid Parental leave
Technology stipend equivalent to $100 net/month
PTO plan that encourages you to take time to do the things you enjoy
Training stipend for conferences, courses and classes
Equity; we are a growing start-up and want all employees to have a share in the success of the company
Docker Swag
Medical benefits, retirement and holidays vary by country
Remote-first culture, with offices in Seattle and Paris

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

application developmentapplication code developmenttechnical problem solvingbest-practice adoptionLinux administrationWindows administrationDevOps conceptscontinuous integrationcontinuous deploymentDocker

Soft Skills

customer relationship managementpresentation skillsinterfacing with internal teamsadvocacy for product enhancementstechnical communicationcollaborationcustomer engagementproblem translationtechnical content authoringcustomer satisfaction