doc9

Operations

• Support leadership and serve as a technical reference for the team, disseminating best practices and strengthening a culture of continuous improvement
• Extract, analyze and monitor data from the delivery of our services, identify gaps, and assist the team in developing and implementing action plans to improve operational performance and reduce issues
• Create, monitor and report area KPIs to ensure alignment with the company's strategic objectives
• Lead complex transformational initiatives that deliver measurable efficiency gains, increased productivity, and operational excellence, directly impacting customer experience and the team's sustainable growth
• Act as a bridge between Operations, Product, Data and Customer Experience teams, ensuring alignment and effective execution of action plans
• Provide operational support for routine activities, such as contracting/onboarding processes and monitoring of hearing representatives.

Senior Operations Analyst

Account Executive

• Conduct strategic meetings to present doc9 and its solutions to clients;
• Identify and analyze clients' needs to offer the best solution;
• Negotiate pricing, terms and contracts, ensuring proposal viability;
• Monitor the sales funnel and ensure the progression of opportunities;
• Send and track commercial proposals, ensuring efficient follow-up;
• Keep the internal CRM (Pipedrive) up to date, recording all interactions and opportunities;
• Work in partnership with Marketing, Support and Onboarding teams to ensure a smooth customer experience;
• Build and maintain long-term client relationships to strengthen retention.

Senior Operations Analyst

Sales Executive – Closer