dLocal

People, Workplace & Facilities

dLocal

full-time

Posted on:

Location Type: Hybrid

Location: Cape Town • South Africa

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Tech Stack

ITSMMacOS

About the role

  • Serve as the local single point of contact for office operations (access, seating, meeting rooms, cleaning, maintenance, supplies).
  • Ensure building systems run smoothly (HVAC, electricity, lighting) with landlords/vendors, and maintain stock levels with recurring orders.
  • Own local delivery of workplace projects (expansions, multi-purpose rooms, events, collaboration zones, kitchens, call booths, branding).
  • Translate central milestones into local project plans, vendor scopes, and acceptance criteria.
  • Coordinate on-site with IT & Infrastructure so network, AV, and access systems are ready on time.
  • Provide on-site support: basic troubleshooting for monitors/docks/peripherals, Wi-Fi connectivity, room setup, simple account/access issues; triage and escalate to L1/L2 teams using runbooks.
  • Perform proactive room/equipment checks; replace cables/adapters; manage loaner devices; coordinate simple RMAs; support onboarding/offboarding days on site.
  • Manage local vendors; provide regular reporting on spend vs budget; support coworking contract reviews.
  • Execute and follow up on Health & Safety actions; keep emergency procedures, signage, and contact lists current; coordinate drills.
  • Ensure adherence to company office policies and standards in your hub (IT, People, Compliance/Security; local regulations such as customs where applicable) and act as the local owner for implementation and follow-through.
  • Maintain a local risk log and feed central tracking; participate in operational/readiness reviews; own day-of-launch checklists/sign-off; coordinate local comms with People/Comms.
  • Identify and prioritize automation opportunities (inventory, readiness checklists, spend reporting, visitor/access logs) to cut manual work and errors, and partner with Facilities/IT to implement tools/integrations and data-driven improvements.

Requirements

  • Proven experience running office operations and managing multiple vendors in medium/large hubs.
  • Hands-on experience coordinating facilities/fit-out projects with cross-functional teams and third parties.
  • Working knowledge of Health & Safety and local compliance; able to operate checklists and drive remediations.
  • Strong organization and planning; clear reporting on budgets, contracts, and schedules.
  • Basic technical skills for IT support: endpoints (Windows/MacOS), Wi-Fi basics, peripherals/printers, conference-room AV setup; disciplined triage/escalation using runbooks and excellent customer service.
  • Familiarity with ITSM/ticketing and basic asset management; accurate logging and follow-through.
  • Automation and process improvement mindset; comfortable with tools and data (e.g., access, AV, and desk-booking systems).
  • Advanced English (mandatory).
Benefits
  • Flexibility: we have flexible schedules and we are driven by performance.
  • Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity.
  • Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.
  • Learning & development: get access to a Premium Coursera subscription.
  • Language classes: we provide free English, Spanish, or Portuguese classes.
  • Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
  • dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!
  • Flexibility in how you work: We focus on impact and productivity over fixed hours. This means our teams have flexible schedules and, depending on your role and location, you will combine self‑managed focus time with moments of in‑person connection in our collaboration hubs.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
office operations managementfacilities coordinationproject managementIT supportbudget reportingchecklist managementautomationprocess improvementAV setupasset management
Soft Skills
organizationplanningcustomer servicecommunicationproblem-solvingvendor managementteam collaborationprioritizationattention to detailadaptability
Certifications
Health & Safety certification