DLL

Contract Specialist, Operations

DLL

full-time

Posted on:

Location Type: Hybrid

Location: Burlington • Canada

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Salary

💰 CA$52,323 - CA$78,485 per year

About the role

  • Customer Relationships be available via phone and email to assist vendor partners, end users and Sales with any inquiries. Maintain positive relationships while assisting with documentation, transactions and policies.
  • Proper security registration is in place to ensure that all transactions are properly executed at the client level, enforceable and binding to the corporation.
  • Responsible for liaising with insurance brokers to effect coverage satisfactory to DLL
  • Team responsibility for exercising adherence to, credit authorizations, pricing, and corporate policies to ensure the accurate completion of documentations while meeting customer expected disbursement timing commitments
  • Responsible for the booking process and the funding of each invoice within each transaction.
  • Audit review and follow up on deficient transactions
  • Responsible for file preparation for imaging
  • Accountable for achieving daily, weekly, and monthly KPI’s and SLA’s
  • Develop and maintain a positive consultative relationship with vendors, customers, and co-workers in support of the overall sales effort.
  • As part of the Contract Administration team the Contract Specialist will also be called upon from time to complete other administration responsibilities to ensure effective workload for the entire team
  • Some Overtime and/or restricted PTO usage is needed during peak periods, typically during the last week of the month, quarter and year end.

Requirements

  • Ability to work additional hours during periods of high volume/ Month End
  • Ability to work from home remotely/independently and in a virtual team environment
  • Ability to work in a very fast-paced environment
  • Ability to stay focused
  • Customer service skills including the ability to interact with end use customers, vendors and dealers and members from all levels of the organization
  • Excellent verbal and written communication skills
  • Ability to Identify exceptions and manage resolution
  • Capable of driving growth capacity by continuously looking for better ways to improve processes
  • Ability to enter data accurately and efficiently
  • Excellent verbal and written communication skills
Benefits
  • Two working days per year volunteering for a local charity
  • Bonus plan
  • Remote working from home opportunities
  • Flexible hours
  • Career development opportunities: online learning, member development programs, Tuition reimbursement program.
  • Outstanding Medical, Dental, Vision and Paramedical benefit programs
  • Employer paid defined contribution pension plan
  • Industry leading Vacation package
  • Subsidized Gym membership programs
  • Employee Referral program
  • Open concept modern working environment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data entrydocumentationtransaction managementaudit reviewfile preparationKPI managementSLA management
Soft Skills
customer servicecommunicationrelationship buildingproblem solvingfocusindependenceteam collaborationprocess improvementadaptabilitytime management