DLL

Operations Account Management Intern

DLL

internship

Posted on:

Location Type: Hybrid

Location: Des Moines • Iowa • United States

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Job Level

Entry Level

Tech Stack

Tableau

About the role

  • The Operations Account Management Intern will play a key role in supporting the Account Management team by contributing to process improvement initiatives, data analytics, and client account management activities.
  • Identify inefficiencies within current workflows and recommend solutions to optimize operations.
  • Support documentation and implementation of new processes and best practices.
  • Collect, analyze, and interpret operational and account-related data to uncover trends and opportunities.
  • Develop reports and dashboards to support decision-making and performance tracking.
  • Collaborate with Account Managers to ensure client needs are met and service levels are maintained.
  • Assist in preparing client-facing materials, presentations, and status updates.
  • Contribute to special projects aligned with business priorities, including automation, reporting enhancements, and customer experience improvements.

Requirements

  • Currently pursuing a degree in Business, Operations Management, Data Analytics, or a related field.
  • Strong analytical and problem-solving skills with attention to detail.
  • Proficiency in Microsoft Excel and familiarity with data visualization tools (e.g., Power BI, Tableau) is a plus.
  • Excellent communication and organizational skills.
  • Ability to work independently and collaboratively in a fast-paced environment.
Benefits
  • Exposure to operational strategy and account management in a dynamic business environment.
  • Hands-on experience with process improvement and data-driven decision-making.
  • Opportunity to contribute to meaningful projects that impact business performance.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analyticsprocess improvementreportingdashboard developmentdata interpretationworkflow optimizationautomation
Soft Skills
analytical skillsproblem-solvingattention to detailcommunication skillsorganizational skillscollaborationindependence