Dizzion

Account Executive

• Identify, develop, and close net-new business opportunities within mid-market and enterprise organizations.
• Build and manage a healthy pipeline through strategic prospecting, partner relationships, referrals, and outbound activity.
• Develop relationships with executive sponsors, business stakeholders, and technical decision-makers.
• Lead customers through complex sales cycles from initial discovery through contract execution.
• Maintain accurate forecasting, pipeline management, and opportunity progression within CRM.
• Conduct consultative discovery to understand customer challenges, business objectives, and technology initiatives.
• Translate technical platform capabilities into meaningful business outcomes for both technical and non-technical audiences.
• Build compelling business cases that demonstrate operational efficiency, cost savings, security improvements, and business value.
• Collaborate with Sales Engineering to deliver solution demonstrations and technical validation.
• Consistently achieve or exceed quarterly and annual sales quotas.
• Identify opportunities for strategic expansion through partner relationships and customer referrals.
• Support contract negotiations and commercial discussions while balancing customer needs and company objectives.
• Develop territory and account strategies that maximize pipeline quality and long-term revenue growth.
• Partner closely with Marketing to leverage campaigns, events, and demand generation initiatives.
• Collaborate with Product, Engineering, Customer Success, and Professional Services to ensure a seamless customer experience.
• Share customer feedback, competitive intelligence, and market trends to help shape future product direction.
• Contribute to a culture of continuous learning, accountability, and collaboration.

Account Manager

• Serve as the primary business contact for an assigned portfolio of customers, including mid-market and enterprise accounts.
• Build and maintain strong relationships with executive sponsors, business stakeholders, and key decision-makers.
• Demonstrate a deep understanding of the customer journey, including implementation milestones, time-to-value benchmarks, and the transition from onboarding to steady-state success.
• Apply proactive health measurement practices to identify risk signals early and drive interventions before issues escalate.
• Partner with Technical Account Management and Support teams to ensure customers consistently achieve expected outcomes.
• Proactively manage renewal timelines, flag risks early, and develop mitigation strategies with clear ownership.
• Monitor account health and customer engagement metrics using CRM and health scoring tools to stay ahead of churn signals.
• Maintain accurate, current data in CRM including: account health scores, stakeholder maps, open risks, and renewal status.
• Apply AM best practices around health scoring, engagement cadences, and escalation frameworks to manage portfolio risk systematically.
• Identify and develop opportunities for expansion, upsell, and cross-sell within existing accounts.
• Map customer organizations to uncover additional stakeholders, departments, and use cases.
• Align Dizzion solutions with the customer's evolving business needs to build a clear path to additional value.
• Support contract negotiations and expansion discussions to drive revenue growth and customer value.
• Act as the internal advocate and coordinator for assigned customers.
• Partner closely with Product, Support, Engineering, and Operations teams to resolve customer challenges and improve the customer experience.
• Facilitate communication between customers and internal stakeholders to ensure alignment and accountability.
• Surface customer feedback and market insights to inform product and service improvements.
• Help customers define, track, and communicate the business value of their Dizzion investment.
• Translate technical platform capabilities into tangible business outcomes for non-technical stakeholders.
• Drive adoption initiatives that improve platform utilization, customer satisfaction, and long-term retention.
• Support customer reference, case study, and advocacy programs where appropriate.

Account Executive

Strategic Account Manager