Dizzion

Account Manager

• Serve as the primary business contact for an assigned portfolio of customers, including mid-market and enterprise accounts.
• Build and maintain strong relationships with executive sponsors, business stakeholders, and key decision-makers.
• Demonstrate a deep understanding of the customer journey, including implementation milestones, time-to-value benchmarks, and the transition from onboarding to steady-state success.
• Apply proactive health measurement practices to identify risk signals early and drive interventions before issues escalate.
• Partner with Technical Account Management and Support teams to ensure customers consistently achieve expected outcomes.
• Proactively manage renewal timelines, flag risks early, and develop mitigation strategies with clear ownership.
• Monitor account health and customer engagement metrics using CRM and health scoring tools to stay ahead of churn signals.
• Maintain accurate, current data in CRM including: account health scores, stakeholder maps, open risks, and renewal status.
• Apply AM best practices around health scoring, engagement cadences, and escalation frameworks to manage portfolio risk systematically.
• Identify and develop opportunities for expansion, upsell, and cross-sell within existing accounts.
• Map customer organizations to uncover additional stakeholders, departments, and use cases.
• Align Dizzion solutions with the customer's evolving business needs to build a clear path to additional value.
• Support contract negotiations and expansion discussions to drive revenue growth and customer value.
• Act as the internal advocate and coordinator for assigned customers.
• Partner closely with Product, Support, Engineering, and Operations teams to resolve customer challenges and improve the customer experience.
• Facilitate communication between customers and internal stakeholders to ensure alignment and accountability.
• Surface customer feedback and market insights to inform product and service improvements.
• Help customers define, track, and communicate the business value of their Dizzion investment.
• Translate technical platform capabilities into tangible business outcomes for non-technical stakeholders.
• Drive adoption initiatives that improve platform utilization, customer satisfaction, and long-term retention.
• Support customer reference, case study, and advocacy programs where appropriate.

Strategic Account Manager