Strategic Account Manager

Dizzion

Strategic Account Manager at Dizzion managing customer relationships and expanding accounts. Focused on customer success and driving measurable business outcomes for SaaS platform.

Posted 6/12/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $100,000 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Serve as the primary business contact for an assigned portfolio of customers, including mid-market and enterprise accounts.
Build and maintain strong relationships with executive sponsors, business stakeholders, and key decision-makers.
Demonstrate a deep understanding of the customer journey, including implementation milestones, time-to-value benchmarks, and the transition from onboarding to steady-state success.
Apply proactive health measurement practices to identify risk signals early and drive interventions before issues escalate.
Partner with Technical Account Management and Support teams to ensure customers consistently achieve expected outcomes.
Proactively manage renewal timelines, flag risks early, and develop mitigation strategies with clear ownership.
Monitor account health and customer engagement metrics using CRM and health scoring tools to stay ahead of churn signals.
Maintain accurate, current data in CRM including: account health scores, stakeholder maps, open risks, and renewal status.
Apply AM best practices around health scoring, engagement cadences, and escalation frameworks to manage portfolio risk systematically.
Identify and develop opportunities for expansion, upsell, and cross-sell within existing accounts.
Map customer organizations to uncover additional stakeholders, departments, and use cases.
Align Dizzion solutions with the customer's evolving business needs to build a clear path to additional value.
Support contract negotiations and expansion discussions to drive revenue growth and customer value.
Act as the internal advocate and coordinator for assigned customers.
Partner closely with Product, Support, Engineering, and Operations teams to resolve customer challenges and improve the customer experience.
Facilitate communication between customers and internal stakeholders to ensure alignment and accountability.
Surface customer feedback and market insights to inform product and service improvements.
Help customers define, track, and communicate the business value of their Dizzion investment.
Translate technical platform capabilities into tangible business outcomes for non-technical stakeholders.
Drive adoption initiatives that improve platform utilization, customer satisfaction, and long-term retention.
Support customer reference, case study, and advocacy programs where appropriate.

Requirements

What you’ll need

Proven experience in a Customer Success, Account Management, or related customer-facing role within a SaaS environment.
Deep familiarity with the full customer lifecycle — from implementation and onboarding through renewal and expansion — and the discipline to manage it proactively.
Strong command of CRM tools (Salesforce preferred) and health scoring methodologies; comfort operating from data to drive decisions.
Demonstrated ability to manage a portfolio of accounts while balancing retention risk, expansion opportunity, and executive relationships.
Technical curiosity and the ability to understand and articulate a cloud-based platform to both technical and non-technical audiences.
Excellent communication, presentation, and organizational skills.

Benefits

Comp & perks

Comprehensive medical (including telehealth)
Dental and vision plans
Employee assistance program
Employer paid basic life insurance and AD&D
401(k) retirement plan
Flexible paid time off, work hard and take time when you need it
Generous holiday schedule
Voluntary short and long-term disability
Awesome coworkers!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer successaccount managementhealth scoring methodologiesdata-driven decision makingcloud-based platform understandingimplementationonboardingrenewal managementexpansion strategiesrisk management

Soft Skills

relationship buildingcommunicationpresentationorganizational skillsproactive problem solvingstakeholder managementcustomer advocacycollaborationnegotiationcustomer feedback analysis