Division-D

Procurement

• Responsible for the selling efforts with their assigned customers as a member of a Customer Business Team (CBT)
• Represents Lactalis Heritage Dairy to the Customer’s Category Management and Buying Office personnel
• Manages assigned customers and responsibilities effectively and acts as a liaison between Lactalis Heritage Dairy CBT and the Customer’s HQ Team
• Responsible for all the selling activities across the Lactalis Heritage Dairy portfolio for their assigned customers
• Deliver revenue and profitability, pursue business strategies to grow the company franchises through the use of customer-specific programs
• Provide category management expertise to the customer
• Ensure coordinated cross-functional sales value is delivered to the customer through implementation of the sales plan and shelving objectives
• Regular category & business reviews with the Customer’s Category Managers & Key Account Management personnel
• Lead implementation of space management projects for all assigned categories for assigned customers
• Achieve CBT new item authorization and distribution goals with their assigned customer
• Achieve promotional revenue objectives by tactic, price point, drive period & selling vent for their assigned categories and customer
• Execute Lactalis Heritage Dairy pricing strategies for all assigned categories for the customer
• Work with broker team to manage execution of strategies
• Work with Retail Team to effectively manage retail execution of all assigned category objectives for the customer
• Maintain files and business documentation as directed by Lactalis Heritage Dairy Policy & the CBT to thoroughly document business transactions with the customer

Customer Category Manager

Manager

• Develop and lead the execution of the sales strategy for assigned customers, aligned to company growth objectives
• Translate brand and commercial priorities into customer plans that maximize volume, profitability, and in-store presence
• Partner with Marketing, Revenue Growth Management, Trade Finance, Supply Chain, and Category Management to ensure fully integrated customer and brand plans
• Lead, coach, and mentor a team of Sales Managers and/or Account Executives
• Foster a high-performance culture built on accountability, collaboration, and continuous development
• Champion diversity, equity, and inclusion within the team and across the organization
• Build and strengthen relationships with key retailers, brokers, and distributor partners at senior levels
• Lead top-to-top meetings and Joint Business Planning (JBP) sessions to drive mutual growth
• Monitor customer performance and develop action plans to address gaps and maximize opportunities
• Own and manage the P&L for assigned customers or regions
• Deliver against volume, revenue, trade spend, and profitability targets
• Analyze customer data, category trends, and market conditions to inform decision-making
• Act as the voice of the customer internally and the ambassador of the brand externally
• Collaborate with demand planning and operations to improve forecast accuracy and service levels
• Provide input into new product launches, pricing strategies, and promotional planning

Customer Category Manager

Senior Customer Manager